Writing complaint letter to Petco corporate - Page 2 - Betta Fish and Betta Fish Care
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post #11 of 59 (permalink) Old 07-23-2012, 05:22 PM Thread Starter
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Sapphoira, good tip! And it's so true too, even though they can argue that having a lot of small sales adds up, since fewer people would want to spend big money for a betta. But over time, they definitely would be making more. Hopefully they think about long term and not just short term profits, since that would help the bettas AND Petco itself (which doesn't matter to me, but would appeal to them).

Kindness and respect should be shown to all animals, no matter if they are furry, scaly, big, or small. Be a hero to the animals and GO VEGAN!
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post #12 of 59 (permalink) Old 07-23-2012, 06:03 PM
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I love writing letters to corporations

Be extremely professional, and try not to sound as if you are having a casual conversation with them. You want it to sound slightly cold, but very well thought out, and forceful without being overly emotional. When someone opens a letter that contains slang, multiple exclamation points, expletives or is downright assaulting, they don't take the time to finish reading it. Pack the letter full of factual information regarding the animals and provide examples of how the stores are going against these facts.

If you are comfortable with it, post the letter on here before you send it so we can weigh in on any points that may have been overlooked, etc :)

The only cure for ignorance is education, and bullying or attacking someone is no way to educate them.
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post #13 of 59 (permalink) Old 07-23-2012, 06:48 PM
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Oh and also something else is change.org usually has some petition going on to tell petco/petsmart/walmart to treat bettas better, I'll link one of them. they rarely get enough signatures to do anything, but maybe one day!

http://www.change.org/petitions/pets...allon-of-water

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post #14 of 59 (permalink) Old 07-23-2012, 08:15 PM Thread Starter
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Thanks toad, good to know someone has experience! Luckily I always type out my words and harly ever use bad words (besides out loud sometimes), so that will make it much easier. I found the address for corporate and the name of the CEO, so I will start working on my draft and should have one posted over the next few days. I want it to REALLY make an impact.

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post #15 of 59 (permalink) Old 07-23-2012, 08:27 PM
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Send a copy to the Petco Foundation, they are separate from Petco corporate and care more about animal welfare than the bottom line. I'm not sure they can change any corporate policies but they would be interested in the letter, I'm sure.

Petco Foundation
7262 North Rosemead Blvd.
San Gabriel, CA 91775

http://www.petco.com/petco_Page_PC_f...undation_about
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post #16 of 59 (permalink) Old 07-23-2012, 08:36 PM Thread Starter
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Registereduser thank you SO much! That is super helpful, I will definitely do that.

Kindness and respect should be shown to all animals, no matter if they are furry, scaly, big, or small. Be a hero to the animals and GO VEGAN!
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post #17 of 59 (permalink) Old 07-24-2012, 05:24 PM Thread Starter
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Ok, I have my letter written up but it wont let me attach it to this reply. I tried saving it as a different type of file but it still doesn't work. :( I think it sounds good, but having input would be nice too. Ugh. Oh well, I will be sending it within the next few days so hopefully I get a response!

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post #18 of 59 (permalink) Old 07-24-2012, 05:47 PM
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Can you do a Copy and Paste?

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post #19 of 59 (permalink) Old 07-24-2012, 05:50 PM Thread Starter
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I didn't think about that. :P But it's also two and a third pages long, so I'd probably have to post it in parts.

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post #20 of 59 (permalink) Old 07-24-2012, 05:56 PM Thread Starter
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Dear Mr. Myers,

My family and I have been customers of Petco for many years now, and have always been happy with the service provided by the employees and the products we have purchased. However, some months ago I started keeping Betta fish, and what I have found in Petco stores is nothing short of appalling. The tiny cups they are kept in are filled with excrement, moldy food, and undoubtedly enormous quantities of ammonia. Unfortunately, the water is not the only issue with the condition of these animals; the fish themselves are sick and dying.
I see diseases of all kinds afflicting the Betta fish, from Swim Bladder Disease to a Body Slime Infection, and I see them every single time I enter a Petco store. Aside from the gravely ill Betta fish, without fail I have to point out at least one Betta that is already deceased, lying completely unnoticed in his dirty little cup. I have photos of multiple Bettas I have purchased that depict the poor quality of life I have just described, which will be included on the last two pages of this letter. These conditions are disturbing and completely unacceptable for a company who sells and claims to care about their animals. Another serious concern is the care sheet for these fish that contain numerous incorrect facts and requirements for proper care.
The first and one of the most important pieces of misinformation listed on the Petco Betta care sheet is the minimum size for the tank. The care sheet states: “Male Bettas… do best in containers of one liter (approximately a quarter of a gallon) or larger.” This is very far from the truth. Most Betta enthusiasts will agree that the absolute minimum size for a Betta is one gallon, and that is only if complete water changes are done every other day, and other care requirements are also met. Also, stating that Bettas need temperatures of “72-82 F” (which should actually be 76-84 F) would mean that for the majority of household to achieve that temperature a heater would be required. Safely heating a tank as small as one quarter of a gallon is not possible, and will also not fit in a container of that size. Maintaining a safe aquarium to keep fish healthy is extremely important, and that is also an area where the care sheet is lacking.
“Do a complete change for small bowls (less than 2 gallons) once a week.” Following this guideline will cause the tank to be overloaded with ammonia, and ultimately make the Betta sick and die. As stated above, small one gallon tanks should be changed completely every other day to keep the environment safe for the Betta. Also, larger aquariums need a 25% change every week, not ever 2-4 weeks, and that is if they are cycled (which they should be). They are like any other tropical fish and need to have clean water in order to be healthy and live a full life.
Finally, the diet and feeding sections are not accurate and do not reflect the nutritional needs of these fish. Flaked foods should not be part of a Bettas’ diet, and instead should be fed pellets made especially for them. Frozen treats such as bloodworms should be just that, treats, and only given once a week to prevent over feeding. As for feeding directions, “Feed sparingly 3 times per week and no more than fish can eat in 3-5 minutes”, that is a recipe for a dirty tank and an over fed Betta. Betta fish should be fed about four individual pellets every day, and fasted once a week to prevent bloating. As you can see, the care sheet provided by Petco does not accurately list the proper care requirements for these fish, and misleads many customers which eventually will result in a sickly and poorly cared for Betta.
Something else I would like to bring to your attention that I know is very important to Petco; profits. Promoting incorrect care to make small (but very numerous) sales is a very disappointing practice, and it’s unfortunate that things have gone so far as to cause the deaths of countless animals who don’t deserve the treatment they receive. However, I believe that if Petco were to promote proper Betta care, profits would increase as the customers would be spending much more on the necessary supplies. Buying a more acceptable tank, such as a 2 gallon or more, is going to cost more money than a small, quarter of a gallon container. Plus, if the customer buys a heater, thermometer, proper food, gravel, and plants, they will be spending even more. Therefore, properly caring for these animals benefits the Bettas themselves, your customers, and your company. On the other hand, if Petco continues this pattern of neglect, it will cause customers (like myself) to look elsewhere for healthy Bettas, and a decline in profits will soon follow.
Whether thinking of trying to provide better conditions for your Bettas for their sake, a combination of reasons, or simply just to increase profits, there is nothing to lose by allowing these animals to live better lives. Thank you for taking the time to read this letter, and I hope that it will encourage you to make changes regarding the care of these wonderful little fish.

Sincerely,

Cristina (Last name is included, but I'm leaving it out online)

Kindness and respect should be shown to all animals, no matter if they are furry, scaly, big, or small. Be a hero to the animals and GO VEGAN!
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