Join Date: Nov 2012
Location: Edmonton, Alberta
Interesting story about petsmart
So the boyfriend and I were recently in a petsmart on the south side of the city. And we were just going in for some more filters and a few ghost shrimps. As we were waiting for the girl to collect some ghost shrimp, we were standing over at the Bettas browsing (I know such a bad idea), and as we were there this girl comes up to us and says "I wouldn't buy Bettas here, our supplier is bad." To be honest this girl didn't seem to know the difference between a fork and a spoon honestly. And I told her "we already have ten Bettas, some of which we have bought here and are in perfect condition." And she was surprised. All I was thinking of seriously you call this customer service? Needless to say, we went over to find dog food too, and coincidentally she asked if we needed help, and we asked about a dog food again, and she was again blaming suppliers.
I work in the customer service industry myself, and I just couldn't believe that. Because anyone who manages or has worked in customer service knows, that sales mean hours.
And just a sad add on, we were there just last night again, and when we pulled up there was a woman on the ground out in front of the store, so we got out, and my boyfriend (has first aid) asked if she was alright, we looked down and could see she slipped on ice and broke her leg. So he asked me to go into the store and let someone know, and when I got in there I just talked to the first young boy, and told him he should make someone aware. The manager of the store that was on at this time, was too busy helping a customer, that he didn't even go out and check on the lady. And the young guy just stood there and didn't even say a thing. Then as we were purchasing our stuff, all the manager said is "we told the property manager to take care of the parking lot" with a smile as though he didn't even care about the elderly woman.
This petsmart location has lost a customer in my boyfriend and I, as I feel pretty much all of this is unacceptable.
Long winded rant sorry.
Smurf, Buddha, Damon, Stefan, Spartacus, Sunny, Spike, Jaws & Apollo