Petco bettas--how to report to corporate? - Betta Fish and Betta Fish Care
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post #1 of 16 (permalink) Old 01-05-2013, 11:53 PM Thread Starter
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Petco bettas--how to report to corporate?

Hi!

I came back from petco a little while ago and I saw something horrific...
the same vt male I saw weeks ago(and posted about) with severe, severe late stage fin rot. And a ct male with early fin rot. This woman(I have her name) worker came when I called her and she took them both and put them in the back supposedly 'to treat' when questioned if they were going to treat them.

... -_-

i seriously would have asked to take him home but I'm really in no place to take a sick betta. I can't risk fred's health(possible contamination, etc.)

She told me that they change the water at least three times a week but that was a big lie.

I snapped pictures with my phone(not the best quality because I was trying to be sneaky in case they would come and tell me to delete them, say I couldn't).

WARNING, GRAPHIC
links:
http://i45.tinypic.com/21ab9xc.png
http://i45.tinypic.com/2rze3h4.png
http://i48.tinypic.com/11wer2u.png
http://i46.tinypic.com/2chnp8n.png
http://i48.tinypic.com/nvz3u9.png

How can I contact corporate? /file a complaint? Should I?

/rant! :(
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post #2 of 16 (permalink) Old 01-06-2013, 12:35 AM
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That is horrible! :(
I'm sorry I have no idea how you would do that, but I think that is sick :/
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post #3 of 16 (permalink) Old 01-06-2013, 01:07 AM
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http://www.petco.com/Content/Contact...tactpetcoorder
thats the link -- its to submit a question or comment, but corporate will see it and it will be noted.

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post #4 of 16 (permalink) Old 01-06-2013, 01:21 AM
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or report it to http://consumerist.com/... if this goes viral, corporate usually caves.

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post #5 of 16 (permalink) Old 01-06-2013, 01:29 AM
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From their FB page: http://www.facebook.com/PETCO/info

"Your PETCO Experience – Tell us about your experience in a PETCO store, grooming salon or on PETCO.com. We love to hear all feedback, positive or negative. However if you’ve had a negative experience you will get the quickest response by calling us at 888-824-7257."

You could also go to their FB page, and send them an email. I did this when I saw a betta being mistreated at Petsmart. They replied and gave me additional contact information so that I could report the issue.

Last edited by LittleBlueFishlets; 01-06-2013 at 01:32 AM.
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post #6 of 16 (permalink) Old 01-06-2013, 01:44 AM
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I found this on their website:

Corporate Address:
PETCO Animal Supplies, Inc.
9125 Rehco Road
San Diego, CA 92121

Telephone Number:
(858) 453-7845


You absolutely should report this, I would! When I look at the nice 5 and 10 gallon aquariums I keep for my babies and look at your pictures, I want to cry. I actually rescued a betta in terrible condition (like the betta in your first picture) from Walmart and he lived a happy life for about 2 years. It took such little time and effort on my part to bring him back to health, just same basic care.

RIP Swedish Fish. Thank you for being my funny little friend.
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post #7 of 16 (permalink) Old 01-06-2013, 01:46 AM
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You could post it on their FB wall too!! That would actually be a great idea, soooo many people will see it!
Mention which location you were at in it though

10 HM, 3 HMPK, 5 HMPK fry
8 German Blue Ram, 5 Green Dragon BNP, 4 Albino BNP, 4 Calico BNP, 6 Red BNP, 5 Kuhli Loaches, 2 ADF, 7 Peppered Cories, & 6 Tiger Endlers + Fry
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post #8 of 16 (permalink) Old 01-06-2013, 06:08 AM
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I would take it to the manager of that store also.
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post #9 of 16 (permalink) Old 01-06-2013, 06:42 AM
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I call their 800 number and raise hell. I've done it before on a few occasions. Email and comments they can ignore a person on the line they can't. What you will need is the store location, preferably the number, but address works well as well. What the employees did to fix the issue if at all. Tell them also you WILL be going back to check on a later date.

888-824-PALS (7257) <-- this is also one number to call.

@DiiQue the BBB (Better Business Bureau) as well. They're more screwed if the BBB starts getting on their case.

-edit- LittleBlueFishlets haha I somehow skipped over your post rereading everything.

Last edited by RoMay; 01-06-2013 at 06:47 AM.
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post #10 of 16 (permalink) Old 01-06-2013, 08:22 AM
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Yeah, I went to a Petco a few days back and was horrified. There was a beautiful baby betta, dead. Gorgeous veiltail, dead. An EE that my mom liked, in very bad shape. I was gonna take pics, but I would've cried every time I saw the pics. I want to rescue those little guys, but my parents say I can't have any more.

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