Oh... My... GOD!
I just got off the phone with the assistant manager of the store. And I am thorougly angry.
Before he called he decided I was in the wrong and he wouldn't take it. He asked what my concern was, and I told him. The entire time he just kept repeating how well they take care of their animals, how the cups are cleaned regularly etc. He said he found no grounds for my complaints.
OOOOOOOOOOh... You know, i haaate confrontation. But to have the audacity to talk to me as though I'm so oversensitive peta brat!?
I said "My complaint is mostly about the bettas, because I don't know too much about other fish and I don't dwell on their tanks"
He said "I don't know if you know anything about bettas... but they're fine in those cups"
"My complaint wasn't about their cup size... and yeah, I know about bettas. I've raised bettas my whole LIFE! I have been raising them in 5 gallon cycled and heated tanks for the last couple of years and have 4 male bettas at the moment. I understand full well that you don't have the space to accomodate bigger betta cups, and even though you encourage those cruelly small betta bowls, that has nothing to do with my complaint. I am also fully aware that you can't have dozens of bettas without any of them being ill. That's all fine. But the amount of bettas that were ill, either severely thin, with bad fin rot, missing half it's tail or pectoral fins, or with ammonia burns or swim bladder disease is just inexcusable!"
"well, next time just come to management instead of going over us"
"excuse me!? I went to your employees on 2 seperate occassions about extremely ill bettas, one of which was a small female whose entire body was covered in a fungus ball as large as she was from head to tail. Both times the employees shrugged it off as not their responsibilities"
"well, you should have gone to management. I am also a customer here, and if I ask for management, they get them"
"No duh, you ARE a manager! I am complaining to the store because the employees would not get a manager and I don't have all day to go around searching for one! Let me ask you something... do you medicate your bettas when they get sick?"
"ok... most medications stain the water a different color, why is it that their water is never stained when they are sick"
"we quarantine them"
"if you quarantine them... why are there so many ON THE RACK that are not only sick, but progressively so. It takes days to get as bad as many of them are"
"I want to know what I can do for you to make this better"
"just have your employees take care of the bettas!"
"if you go to a manager, they will have it taken care of"
"I SHOULDN'T HAVE TO! The employees in that department should be just doing their job!"
"well, we just had an inspection and passed everything with good quality"
"yeah... because inspections are so wonderful about aquatic life that there are no petitions out there to improve national standards and inspection standards for pet store's care of aquatic creatures.... oh.... wait... there are countless!"
"well next time come straight to a manager instead of going above us. The moral of.... I mean... I'm sorry, but I just don't see any grounds for this complaint. So just come to the manager next time"
"..... if I go in, and there are bettas that are ill, and I go straight to a manager, IN THAT MOMENT the manager will have the employee take the betta off the shelf and take care of it?"
"what's your name"
OOOOOOOOOOOOOOOOh my god I am soooo angry right now!!!
That was almost word for word as I literally just hung up the phone. Oh, yeah... I also had ordered something on ebay, and it took a long time shipping and wasn't marked as shipped. He's only a few states over, so my hubby wrote him asking what's going on and if he had a tracking number. He wrote back saying he'd give a refund if i wanted but that if it arrived he'd hope we would make something going on and not pay him, but that "we don't use tracking numbers" sure enough I got the package later in the day, and wrote to him that the sticker on the enveloped labled "TRACKING NUMBER" was a tracking number, and advised that next time he mark it as shipped at the very least, because he had us concerned and that's the only reason my husband wrote to him. Well, his response was extremely condescending and rude. He tried to use proper english vocabulary, but the genius is doing this to an ex ESL teacher and language nut. His attempt to look educated failed in that his grammar was well below the level of the vocabulary he was using. Well, whatever... people are rude when someone makes a suggestion they don't like. Then he made an inappropriate intimate adult comment.
I was JUST calling ebay to file a complaint, when I got the call from the guy at petco.
I told the petco guy I'm sorry I didn't have photos, but I didn't have my camera with me that day. But I assured him I would remember my camera and take photos to show the world if I came in and it was THAT bad again.
And when I told him that even WALMART had clean cups with no sick bettas last time I went in there, he scoffed in a manner of sarcastic disbelief "ha, which walmart do YOU go to" "actually... I live between the 2 cities, so there's 3. But I frequent our local walmart and the wilkes barre one. The last time I went to the wilkes barre walmart 2 days ago, they only had a dozen bettas, and all were perfectly healthy and in clean cups. I went to the local walmart today and they also were all healthy out of 2 dozen or so"
Ok... I'm so upset and angry right now. His call was NOT to appologize if they were in poor condition the day I came in, but to talk to me like I was some trouble making paranoid nut!
Oh yeah, when I asked him what kinds of medicine he had available for treatment for the bettas, he couldn't answer that.
Last edited by JadeAngel; 04-11-2013 at 07:54 PM.