hmm... if that is the case, that they filled it directly with tap water, then you should report that to the manager DIRECTLY. There is a whole protocol with bettas that includes filling a bucket with water, conditioner and AQ salt and fill their cups with that. We can't even use tap water as there is a special filtered/room temp tap that is specifically for that use (in addition to the conditioner and AQ salt). If you see something like that, please don't let it reflect on the store, but report it to the manager. If the manager doesn't follow through with a reprimand, then it should reflect on the store. Some employees are just lazy and ignorant.