Join Date: Jul 2011
Location: British Columbia, Canada
I think it all depends on how the Petsmart is being managed and by who. I'm not discounting or defending any of these stories, but did want to share that my local Petsmart is getting top marks in my books.
Compared to other locally-owned stores, my Petsmart has been hands above the rest in customer service, cleanliness of the fish tanks, and selection of supplies. I'm not so impressed with their betta section, but they're no worse or better than other LFSes.
However, the staff there have really won me over. They're genuinely friendly - like when they say "hello" or ask if they can help you, they're positively sincere. They even (mostly) know what they're talking about (I've checked up on some of their answers at home, hehe).
For all those with less than ideal stores, complain (respectfully) to corporate. Things happen, people do listen. Or at least I like to think so :) </eternal optimist>
Flambé (crowntail), Gleep and Bubba (Moss Ball Army)