Need your opinions here....
A friend of mine purchased few males hm from a Thai seller from aquabid and 2 of the males tails and fins have been damaged. My friend is completely mad about it and asked the seller to refund his payment back to him for those 2 fishes. At this time, the seller refused to do the refund.
He explained that because of the stress during transportation, those fishes could bite their tails and fins by themselves and he can not control that, that is why he would not do the refund.
TRUE or False ??