A bit frustrated.... - Betta Fish and Betta Fish Care
 
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post #1 of 10 (permalink) Old 10-21-2011, 03:53 PM Thread Starter
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Unhappy A bit frustrated....

I've been using Jennifer V as my transhipper since I started importing fish. She's really nice but I'm a bit annoyed about something and need some advice. During the summer I had a fish shipped to me and I asked for a cold pack. When my fish arrived there was no cold pack. I mentioned it to her and she said she was out and that she didn't add in my total. I had gotten used to just adding a pack and didn't even look at my total so I didn't notice that. I wish she would have sent an email after I sent payment letting me know she was out. I asked her if I could just have a credit for the next pack.
This past Saturday I won the auctions for 2 of the bettas she was selling. Knowing it was about to get cold I asked her to add a heat pack. She responded saying she didnt think it was a good idea yet. I told her it was supposed to be in the 50's during the day and the 30's at night. I decided that was too cold so I asked her to add one anyway. I had forgotten about asking for the credit so I paid another $2. I just picked up my fish an there is no heat pack. They are alive but their water was very cold. We had our first frost last night. Should I say something to her or just let it go?

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post #2 of 10 (permalink) Old 10-21-2011, 03:58 PM
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I'd mention it, especially since you paid for one, and didn't get one. You might also mention how cold the water was when you got them. At least they arrived alive!
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post #3 of 10 (permalink) Old 10-21-2011, 04:47 PM
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Definitely mention it.
How on earth did they survive?

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post #4 of 10 (permalink) Old 10-21-2011, 04:55 PM
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I'd make her pay you back. Basically, she stole from you.

And stealing is stealing.

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post #5 of 10 (permalink) Old 10-21-2011, 06:28 PM
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^Agreed. It might be good to just not order from them for awhile, or not anymore.

RIP Russell
RIP Quicksilver
RIP Dominic

RIP 4 cories, 23 Ghost Shrimp, and a snail
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post #6 of 10 (permalink) Old 10-21-2011, 06:30 PM
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I believe the cold is what killed my AB fish. I would definitely mention it and not use her again. You can't risk it if she won't listen to you. :(
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post #7 of 10 (permalink) Old 10-21-2011, 07:31 PM Thread Starter
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Its just strange because she is a great transhipper in every other way. She comes highly recommended and I always recommend her.

I expect to pass through this world but once; any good thing therefore that I can do, or any kindness that I can show to any fellow creature, let me do it now; let me not defer or neglect it, for I shall not pass this way again.
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post #8 of 10 (permalink) Old 10-22-2011, 01:05 AM
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i'd mention it to her .. maybe she has a good reason not to add a heat pack .. maybe where she lives it's too hot to add a heat pack and she was more worried that the fish would cook before it traveled closer to your colder area ..

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post #9 of 10 (permalink) Old 10-22-2011, 01:16 AM
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I'd mention it, if anything she owes you $4 for the cold pack she didn't send and the heat pack she didn't send.. but charged you for. I'd personally start looking for another transhipper.


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post #10 of 10 (permalink) Old 10-28-2011, 10:26 PM
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I have no experience with Aquabid or any of that stuff... But sounds like shes robbing and lying about it....

RIP Russell
RIP Quicksilver
RIP Dominic

RIP 4 cories, 23 Ghost Shrimp, and a snail
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