DOA policy and priority shipping, no fish refund, no replacement.
Just an hour ago, i checked my paypal account and one of my customer has opened a dispute against me for 3 pairs hm and 2 pairs ct he recently purchased from me 2 weeks ago. He wanted the full refund back regarding the 2 hm pairs and 1 pair ct who died.
I mean when you are a buyer, do you read the seller policy regarding shipping and DOA case before you decide to buy any fishes from him ??
That customer live in St Paul, MN, how cold is it over there ?? I know it is cold.
Why would you choose priority shipping and add no heat pack when you buy so much betta and knowing that it is so cold where you live ?? That customer is certainly a fool.
The night before i ship his fishes to him, i even remind him again if he need few heat packs and he said NO.
The box took 3 days to get to his place then when usps agent deliver the package, he was not home to get it, so the agent took it back to his local post office and stay one night there. He deliver the next day and that guy finally got his fishes.
He took pictures of the dead and emailed me but what he doesn't know or he may forgot that my DOA policy doesn't apply to priority shipping. If he has add few heat packs, i am sure all his fishes would have made it and even stay an extra day in his local post office.
He even sent an email to aquabid and asked them to email me so he will get his refund back, i think he is dreaming.
He won't get anything from paypal either.
Not only me but i think most of the sellers from aquabid don't guaranty live fish for priority shipping.