DOA policy and priority shipping, no fish refund, no replacement. - Betta Fish and Betta Fish Care
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post #1 of 28 (permalink) Old 03-15-2012, 04:15 PM Thread Starter
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DOA policy and priority shipping, no fish refund, no replacement.

Just an hour ago, i checked my paypal account and one of my customer has opened a dispute against me for 3 pairs hm and 2 pairs ct he recently purchased from me 2 weeks ago. He wanted the full refund back regarding the 2 hm pairs and 1 pair ct who died.
I mean when you are a buyer, do you read the seller policy regarding shipping and DOA case before you decide to buy any fishes from him ??
That customer live in St Paul, MN, how cold is it over there ?? I know it is cold.
Why would you choose priority shipping and add no heat pack when you buy so much betta and knowing that it is so cold where you live ?? That customer is certainly a fool.
The night before i ship his fishes to him, i even remind him again if he need few heat packs and he said NO.
The box took 3 days to get to his place then when usps agent deliver the package, he was not home to get it, so the agent took it back to his local post office and stay one night there. He deliver the next day and that guy finally got his fishes.
He took pictures of the dead and emailed me but what he doesn't know or he may forgot that my DOA policy doesn't apply to priority shipping. If he has add few heat packs, i am sure all his fishes would have made it and even stay an extra day in his local post office.
He even sent an email to aquabid and asked them to email me so he will get his refund back, i think he is dreaming.
He won't get anything from paypal either.
Not only me but i think most of the sellers from aquabid don't guaranty live fish for priority shipping.
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post #2 of 28 (permalink) Old 03-15-2012, 04:23 PM
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Those poor fish.. what an idiot.. :( I wouldn't give him any refund either..

Maybe as a breeder you should make it mandatory for people to purchase heat packs in the colder months if they live in the north? Just a thought.

taking a break from fish-keeping.
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post #3 of 28 (permalink) Old 03-15-2012, 04:26 PM
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I agree with Olympia. I wouldn't ship fish knowing they weren't going to make it.. if you thought he needed the heat pack you should have insisted or refused to sell. He was irresponsible or perhaps ignorant in thinking it was necessary but you felt it was necessary and he was foolish and you chose to ship anyway... IDK what aquabid will do but imho there is responsibility on the seller's part to provide shipment which is at least likely to result in live fish, and the fact you thought the shipping was foolish means that part wasn't upheld (it was freezing a few weeks ago). They had 0 chance in 3 days of freezing temperatures none the less the overnight stay.

As a side note I think proper postage should be required and customers shouldn't be allowed to choose to cut cost in shipping live animals but that's another issue..

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post #4 of 28 (permalink) Old 03-15-2012, 04:45 PM Thread Starter
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Originally Posted by callistra View Post
I agree with Olympia. I wouldn't ship fish knowing they weren't going to make it.. if you thought he needed the heat pack you should have insisted or refused to sell. He was irresponsible or perhaps ignorant in thinking it was necessary but you felt it was necessary and he was foolish and you chose to ship anyway... IDK what aquabid will do but imho there is responsibility on the seller's part to provide shipment which is at least likely to result in live fish, and the fact you thought the shipping was foolish means that part wasn't upheld (it was freezing a few weeks ago). They had 0 chance in 3 days of freezing temperatures none the less the overnight stay.

As a side note I think proper postage should be required and customers shouldn't be allowed to choose to cut cost in shipping live animals but that's another issue..

Well, really i don't know what to do in this kind of situation. I sell betta and i sell a lot of betta but maybe some may think it is all about the $$ which is not really true. There was one guy i refused to ship his fishes to him because he live in NY and that was kind like the same situation and he gave me negative feedback. I am a seller but i also want to have a good feedback so other will trust my services, but oh well....
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post #5 of 28 (permalink) Old 03-15-2012, 05:19 PM
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I've never bought a betta from Aquabid without Express for that very reason. The buyer is at fault in this, and I don't see how any of this can be found to be your fault. All the adds I've looked at have the same DOA policy so that certainly can't be held against you.

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post #6 of 28 (permalink) Old 03-15-2012, 10:44 PM
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I like to add that if I ship betas that heat packs are always included in the flat shipping rate that I charge. We should all know that some people who buy our fish don't necessarily know as much as we do about them. Being said you can only do so much to know how good of a home they are going to etc. always always charge a flat shipping rate that will cover a heat pack whether or not its going to be used and always use your better judgment. I personally feel that if a person isn't willing to agree to my terms with shipping and the flat fee they don't need to have my bettas that I have worked so hard to raise. If you want I can post my policy that I include in all auctions, emails and invoices to customers. Hope this helps.
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post #7 of 28 (permalink) Old 03-16-2012, 05:40 AM
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When I purchased from you, a heat pack was never offered to me.
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post #8 of 28 (permalink) Old 03-16-2012, 08:01 AM
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When I purchased from you, a heat pack was never offered to me.
Who is this response to?
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post #9 of 28 (permalink) Old 03-16-2012, 08:53 AM
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1st off I never ship priority in the winter....2nd I always check the weather for the city I'm shipping to and 3rd I always use a heat pack when the temps are below 70...I do not charge extra for heat packs they are part of my shipping charges...

As far as a refund if you have it stated in your auction when you sold the fish that there is no live guarantee on priority then you will not have to refund the money..Another thing you might add is that they MUST be home to sign for the package on the 1st attempt to deliver or the live guarantee is null and void....
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post #10 of 28 (permalink) Old 03-16-2012, 08:57 AM
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Originally Posted by bettasusa View Post
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The OP.
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