Kudos to Marineland - Betta Fish and Betta Fish Care
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post #1 of 5 (permalink) Old 08-16-2013, 08:43 AM Thread Starter
InfiniteGlory's Avatar
Join Date: Dec 2012
Location: Waxhaw, NC
Posts: 623
Kudos to Marineland

Bought the tank back in January and registered the warranty around April. A few weeks ago I noticed that the stock LED lighting starting to grow dim. Every few days I would check and it was on a downward spiral. So I called CS since the tank has a 1 year warranty was told part was not available and they would have to send me a whole new tank and asked me to fax in receipt to verify purchase date.

Fast forward two weeks since I have been busy.......

I called today since I found the receipt and manual to the tank which had the replacement hood part number. In less than 5 minutes the rep said it should arrive at my home in 7-10 business days.

It's nice to work with a company that is willing to go above and beyond to replace either the tank or just the part with very little hassle.

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post #2 of 5 (permalink) Old 08-16-2013, 12:06 PM
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Join Date: Aug 2013
Posts: 25
That ended well. You were lucky that the people at Marineland are so cooperative!
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post #3 of 5 (permalink) Old 08-16-2013, 03:35 PM Thread Starter
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Join Date: Dec 2012
Location: Waxhaw, NC
Posts: 623
it's not everyday that this happens so I thought I would share it with others in hopes to show that there are still good companies out there

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post #4 of 5 (permalink) Old 08-16-2013, 10:49 PM
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Join Date: Dec 2012
Location: South Side Crew!! ATL
Posts: 160
I had a good experience with API when a master test kit I had ordered online arrived with one test tube missing a shard of glass. The fragment was no were to be found inside the kit packaging, so it had to be broke when API packaged the kit. I emailed them, they got back to me right away. It took almost 3 weeks to get the new test tube, but I was impressed with their customer service. I figured they would try to blame the damaged happened in shipping

"Once we accept our limits, we can begin to exceed them"~ Albert Einstein
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post #5 of 5 (permalink) Old 08-17-2013, 01:19 AM
Join Date: Jul 2008
Location: Central Texas
Posts: 27,607
It's nice to hear good things about products. We're so used to hearing bad things.
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