Whenever I worked in food service and retail, I was pretty good at the "kill 'em with kindness" technique. When people got snappy or sassy, I just made a point of smiling more and being extra polite and accommodating. There's no better revenge than making someone realize on their own that they're being a tool. Then you just smile and walk away. Bwa haha!
But your brother didn't sound like he was being unreasonable, dramaqueen. If you ask for your food to be a certain way, they should either do what they can to meet your needs or tell you up front that they aren't able to do so. Now if he were to start being nasty to the server and acting like what went on in the kitchen was their fault, /that/ would be unreasonable.
Last edited by zombieaddict; 12-02-2013 at 02:23 PM.