Wow, don't think I'm going to be shopping at my local Petco again. I hesitate to go there due to the distance and how much more expensive they are than Petsmart, but their live fish are usually very healthy.
Long story short, a few days ago, I purchased four swordtails for my community tank. Put them in my 20g QT, and two were dead within 3 days. The other two are still alive and seem to be doing quite well. I kept the bodies. I called up Petco earlier to make sure I could get a refund or new fish before I drove all the way down there. The lady whose voice I recognized as the manager's picked up, and this was basically the conversation..
Me: Hi there, the other day I purchased some fish from you guys and two of them died, and I was wondering--
Manager: *cutting me off and speaking very curtly* Yes, you have to have your receipt and a water sample and the dead fish.
Me: Yes, but--
Manager: ~ITS A VERY STRICT POLICY~
Me: Yes, but what I was TRYING to say is that only two of them died and--
Manager: Well that's not our fault, we can't refund you unless all of them are dead and you have the bodies and a water sample, if only two of them died it's obviously not something wrong on our end!
Me: *Getting fed up at this point* That doesn't help me at all. Thank you.
I have heard of rude customers, but MAN, never have I ever dealt with such a rude employee. Are you seriously giving me an attitude over a $3 fish?
Edit: Just to clarify, I'm not upset because of the policy - if that's how it is then alright, but interrupting someone and talking over them with an attitude is just unacceptable, especially as a manager of a store.
Males: Cobalt, Storm, Cloud, ????
Last edited by Saber; 10-03-2013 at 04:50 PM.