I was visiting with a neighbor awhile ago and she was telling me about an incident that happened to her dog at the vet's awhile back.She has been taking Mackenzie to this vet since she got him. She happened to run into a girl who worked at the vet's office and the girl told her that one day someone didn't close the latch on the cage Mack was in and he got out. This other employee found him under a table. She grabbed him by the leash, picked him up off the ground and dragged him back to the cage, She didn't pick him up in her arms. The girl who told on the other girl got fired! My neighbor confronted the vet about it and he acted like he didn't care. So anyway, my neighbor found a new vet. Being a Cocker Spaniel, Mackenzie can be snappish and very stubborn but that's no reason to drag a dog to their cage.