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I work at PetSmart, and my store is VERY well managed. Our betta's are not stacked on top of each other. They have frequent water changes and are fed well. Most everyone who works there has a fish tank, and is concerned for the well being of the fish when they are at work and at their new home. I have worked there for a year, and I have never seen a dead fish on the sales floor. We encourage heater usage, and tanks that are at least a gallon. I will not say they are necessarily "happy", but they are well cared for. I also do not see that many bettas returned dead either because we do try very hard to educate new pet parents about their fish.
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