Actually I know people who DO NOT care for the animals. Aquarium Central, he does not care at all. Fed a columnaris victim to another fish, laughed that she was dying, loved the fact she was fed to another fish, swore in front of a couple's young daughter...
Don't forget the stores I walked into where there are people who are texting their be sties and chatting with all the other employees, so they do not actually do anything.
How about, starting now, start saying IN MY EXPERIENCE, I have noticed that SOME employees have..." To avoid treading on each other's feet ;) It is a touchy subject, and there are probably over 20 threads about pet stores.