Hello all - I didn't see a "vendor experiences" forum to discuss shopping experiences so figured I'd put this here.
Ordered some Dr Tom's bacteria starter along with other things for our new Betta tank from Foster & Smith.
I've been ordering all kinds of pet and horse stuff from them for years now.
I checked the weather along the shipping route and took a calculated risk by ordering the Dr Tom's from them since high/low temps can kill the good bacteria.
Got the package today (had free shipping) and lo and behold - they'd put it in a special container with cold packs all around it - no extra charge.
It was decently cool when I got it out - certainly cooler than the surrounding air temp. Might not be AS good as the stuff Dr Tom's ships it in (for an extra cost) if you order there directly - but I thought that deserved a shout out for good customer service.
We'll be setting the tank up in a day or two and selecting a Betta soon after - guess I'll know if the bacteria survived as I test my water once we put a fish in there!