Originally Posted by SaylorKennedy
Well she did have personal stuff going on.
I'd also imagine that her being banned didn't help with her maybe trying to get in contact with you.
But I'm not sure.
We never ban members without good reason.
If I'm not mistaken, the members who sent Zenandra their money made repeated attempts over the course of a month to find out when they were going to either receive their fish or get their money back, but Zenandra never answered them. She eventually came on and made a post about going through "personal stuff", but that is no excuse for taking members' money and not sending them anything in return and refusing to answer any inquiries about it. The members who sent Zenandra their money ultimately had to file a complaint with PayPal to get their money back.
Upon investigating this matter we discovered that Zenandra had been banned from several other betta forums for similar reasons, so this appears to be her m.o. We take protecting our members seriously. When repeated attempts to contact her about this matter failed, she was banned and told to contact us if she was interested in resolving the issue.
We still haven't heard from her.