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Old 01-04-2011, 12:55 PM   #11 
Synthisis
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Originally Posted by Adastra View Post
I could never shop from big al's, personally. Customer service is one thing, but they offer a variety of really inhumane products, such as this: http://www.bigalsonline.com/Fish_Aquarium-Kits-Furniture_Aquarium-Kits_Mini-Betta-Kit_9339137_82.html?tc=fish ; this: http://www.bigalsonline.com/Fish_Aqu...2.html?tc=fish ; and worst of all, this: http://www.bigalsonline.com/Fish_Aqu...2.html?tc=fish

I really can't support a store that endorses products like that. Very unethical. Drs. Foster and Smith Aquatics is better than that, they offer very few products like that and their customer service has always been great.

However, if you are going to order or are thinking of ordering from Foster and Smith, please check out this thread: http://www.bettafish.com/showthread.php?t=58869
Petco, Petsmart, and LFS's also sell these products.
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Old 01-04-2011, 12:59 PM   #12 
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^+1 ....

No offense Adastra, but when I read that I was thinking to myself "doesn't Petsmart and Petco sell these? I know I've seen them there."
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Old 01-04-2011, 01:02 PM   #13 
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However, if you are going to order or are thinking of ordering from Foster and Smith, please check out this thread: http://www.bettafish.com/showthread.php?t=58869
Never a problem with Foster ans Smith. The products a company sales isn't up to me. Though I may not like how the use of some products are labeled. That will not stop me from buying what I am looking for.
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Old 01-07-2011, 12:23 AM   #14 
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If It helps at all They treated me very well. Discounted my hydor theo heaters by 4 dollars each, bringing the total with shipping down to 28 dollars instead of 36.
I'll post again after I recieve my heaters if it helps.
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Old 01-07-2011, 11:07 PM   #15 
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Checked yesterday, the problem is fixed, and fixed exactly like the costumer service guy explained. I also received my packages within 4 days from tehe 3-7day ground service. The light I ordered came in a 48" long tube.
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Old 01-08-2011, 12:35 AM   #16 
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I ordered my tank from them. They had the lowest price I've found and it was the only (reasonably priced) site that had the teal and purple mini-Bows, not just the red/black/blue ones. I had no problems with them at all. Glad to see that things worked out for you.
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