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Old 02-09-2011, 09:45 PM   #11 
turtle10
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Originally Posted by Kethlas View Post
So...to play devil's advocate.

Yes, what she did is against Petco policy - if she ended up completely ignoring you after you left. If she did what she was supposed to, she would have informed one of her co-workers that there are dead fish in the betta section and had them removed, if she could not do so herself. If she did not, then you are free to complain to the manager all you like, however she will likely be given a warning, not fired.

Secondly, and I hate to point this out, but it happens. Most Petcos and other similar stores are likely to carry several hundred to thousand of fish on any given day. Statistically, it is nigh impossible that every single one of them will be in perfect health, and many die daily. It is a fact of life for those who work in pet stores, and many eventually just deal with it by realizing that not every creature in the store will live to see another day. So her "oh, they die all the time" may not have been quite appropriate to say to a customer, but it is, nonetheless, a fact.

Thirdly, betta cups take a long time to clean...a very long time. Like, several hours. And due to spacing issues, only one person can do them. Now, add that to aiding dozens to hundreds of customers who either fall into the three categories of kind and ignorant, obnoxious and rude, and downright nightmarish (very few customers, believe it or not, are nice people who actually understand that they are dealing with living things). Then, consider the fact that it normally takes that one woman plus 3-6 of her coworkers, and the entire shift before or after to unload that truck they got....well, there are very few hours left in the day to be spending hours cleaning betta cups. Also, I might add that there are only a few people who work in the store who usually clean the betta cups, as it is normally a duty left to the Aquatics Specialist - and I'm willing to bet that the woman you spoke to was not the Aquatics Specialist.

From the sound of it, this is normally a very well managed store who takes amazing care of their animals. You just happened to come in on a very bad day, and probably made her hectic day worse by yelling at her.

I'm not saying that the store is entirely guiltless - they probably should have had someone at least remove the dead fish, and they could have cleaned the cups the day before. However, try to see things from her side of things. Doing things like calling for her to be fired when she most likely had no part in it is silly and childish. If you still choose to call the manager, at least be more passive aggressive about it and kindly mention that they should perhaps check more carefully for dead and sick fish in the morning, before they open, when they are taking care of the snakes and hamsters.

/rant

*waits for pitchforks and torches*
Um, if Petco can't keep their fish healthy then they shouldn't be selling them. I don't give a you-know-what how long it takes to change the water or the fact that there may not be many people working, they have a responsibility to keep the bettas not only alive but HEALTHY. It doesn't matter how much they have to do that day whether it is unpacking from the truck or setting up displays, they have a responsibility to keep the betta healthy.

Bettas are living, breathing, thinking animals. They eat, poop, and mate just like us. They deserve the respect of all humans and they deserve adequate care from those who choose to keep bettas.
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Old 02-10-2011, 10:52 AM   #12 
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It's simple. My Mom always taught me that the one rule in business is this; The CUSTOMER is always right. Period. No arguments. That's how you keep business. They may not literally be right but you have to treat them as if they are. One bad experience and you've lost someone. Today they can tell MANY more people about it via the internet.

I have zero concern about someone having a bad day because I spoke up about what I felt was right in regards to the store I'm shopping in. Taking care of customers and that store is their job. If they couldn't do what she asked then they should have taken her concerns to someone who could. If she had a bad day because someone pointed out a problem, I suggest she shouldn't be in retail. (Of course, this is all fantasy. None of us know how that worker felt.:P)
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Old 02-10-2011, 12:26 PM   #13 
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It's simple. My Mom always taught me that the one rule in business is this; The CUSTOMER is always right. Period. No arguments. That's how you keep business. They may not literally be right but you have to treat them as if they are. One bad experience and you've lost someone. Today they can tell MANY more people about it via the internet.

I have zero concern about someone having a bad day because I spoke up about what I felt was right in regards to the store I'm shopping in. Taking care of customers and that store is their job. If they couldn't do what she asked then they should have taken her concerns to someone who could. If she had a bad day because someone pointed out a problem, I suggest she shouldn't be in retail. (Of course, this is all fantasy. None of us know how that worker felt.:P)
+1


(ps the betta in your avatar is GORGEOUS!)
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Old 02-10-2011, 12:36 PM   #14 
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(Aw thanks Turtle. That's Tango. He just turned 2 and a half. :D)
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Old 02-10-2011, 12:41 PM   #15 
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He is just precious… I love dark fins on light bodies :)

Speaking of Petco and Dark Finned Bettas…

When I got one of my girls there about two weeks ago I thought she was a marble or even a cellophane. I wake up the day after I bring her home to see she is a CAMBODIAN! She was so cold and just unhappy at Petco that she lost all her color. Her fins didn't even have a pink tint or anything, just clearish white. Next day, red fins. I also asked the girl there to change the water and I found out they only change it two times a week :(. And yes, it is those tiny little cups.
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Old 02-10-2011, 01:23 PM   #16 
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Tango came from Petco too. He looked like this when I got him:


He colored up a lot over the years. They used to take a lot better care of their fish then they do now which is unfathomable because they have less to take care of. They take the dead ones out and leave and empty cup on the shelf. O.O.
I'm probably a little biased when it comes to Petco. I've seen horrors there. For anyone that loves their bettas, seeing them suffering is heartbreaking. I've seen 5 or 6 at a time floating on their sides in their filthy cups. That's not a result of a weak fish. That's pure filth. Most of them have swollen gills from the ammonia.

The aquatics expert there told me that she keeps her personal bettas in one gallon containers with no heat and she only feeds them once every couple weeks. She changes their water monthly, if that. She says that's the only way to keep them alive longer then a month. I just don't understand it. She told me heat was killing my bettas and I should remove all the heaters. *roll eyes*

So yeah, hehe, I'm biased.
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Old 02-10-2011, 01:54 PM   #17 
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I work at a pet store as an employee. Our store does NOT carry any animals, only supplies and product. I 100% agree that someone should have been tending to the betta's and all the fish for that matter, but i can also 100% see the pet store's side. On our truck day with a full staff (were a small store, so full staff is 5 people) Truck can take a whole 8-9 hours. Thats 12 skids stacked 5 feet tall of 30-40lbs of dog food, cat food, litter pans. 12 plastic bins full of toys, fish supplies, small animal supplies, and dog treats. It can be very hectic especially with customers coming in all day interrupting unloading the truck. Their are also customers who order things and they know it will be on that truck so they come and you have to help them find that thing. On truck day you are also signed to specific duties, such as a facing so that all that new product on the truck can come out and be sold, instead of sitting in the back. There is no excuse for the lack of responsibility in that store, but i can see both sides very easily.
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Old 02-10-2011, 02:28 PM   #18 
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I understand what you are saying Ariel, I think the main issue I have right now is that they didn't die and get sick like what I saw, from missing only one day of cleaning. She has to have lied about that so I would drop it, or she just didn't know any better. It had to be at the very least 3 days if not many more since they were cleaned out, I expected that from a corner pet store of which there are 2 that I know of that are just as deplorable.
And Vaygirl, Nice Betta!!
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Old 02-12-2011, 08:09 AM   #19 
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I understand what you are saying Ariel, I think the main issue I have right now is that they didn't die and get sick like what I saw, from missing only one day of cleaning. She has to have lied about that so I would drop it, or she just didn't know any better. It had to be at the very least 3 days if not many more since they were cleaned out, I expected that from a corner pet store of which there are 2 that I know of that are just as deplorable.
And Vaygirl, Nice Betta!!
Yea i get what you mean. Some people just dont care unfortunatly My co-worker is really into fish and he went to the big als in our town and came home with a bunch of new fish for his community tank (65gal) and they were ALL contaminated and died about a week and a half after they were put into the community.. The ended up killing everything else he had too. Some employee's of some store think that the bare minimum is enough.. Its really quite sad.
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Old 02-12-2011, 11:09 PM   #20 
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So... in joining Kethlas in playing devil's advocate...

I happen to work at a PetCo, and while I agree that the condition the bettas were in was terrible, and that the particular employee in question was way out of line, I can relate as well. Kethlas did make a good point in saying that the cleaning of the betta cups is left to the Aquatics specialist. Along with most other duties required to keep ALL the tanks in the store in good condition. And that's REALLY time-consuming. There are general tasks that have to be done each day, and then other more intensive tasks scheduled 2-3 times a week. We can't do everything everyday. Many times, we're not even able to finish ALL of a particular day's tasks.

As for being able to change a betta's water cup in 7 seconds? Being generous, and giving them 30 seconds for each cup, that's still nearly an hour to change out 100 betta cups. And this doesn't count the time spent transporting the cups to the sink area from the display and then transporting them back and getting the next batch. Plus dealing with customers, who, as was very aptly stated, are either ignorant, rude, or a downright nightmare, and being on call to attend whatever other situation might arise, what might seem like a quick task can easily stretch out into hours. And, unfortunately, many times we do carry a lot more than just a hundred cups.

And yes, unfortunately, fish do die all the time. We do everything we can to prevent it, but let's face it, the stress of transit, plus the stress of adjusting to a new tank environment, plus the stress of a potentially aggressive tankmate, plus the stress of stupid people who tap on the glass even when we ask them not to, plus the stress of having nets in and out of their tanks all day, chasing them about is way too much for some fish.

And again, there are days where we simply don't have the time. We might get a rush of people and are forced to stop midway through a task, or we might be shortstaffed that day, or it might be truck day. And while we might not get as many deliveries as a grocery store, it was stated plainly that deliveries are received all the time. That means that the inventory is spread out through the week. We get one HUGE shipment per week and we usually have only 2 people available to work truck, three MAYBE if we're lucky. And even the truck people have to stop what they're doing to help out customers. As an example: one day, our truck shipment was late due to some kind of accident or something, and didn't come in until early, early morning two days later. (Truck arrives Tuesday, so Thursday morning) FOUR people got called in at ONE in the morning to help put away truck. Two more people came in to help at five. It was nine in the morning, opening time, when I left, and truck STILL wasn't done. Nearly, but not yet. And that was with no customers to deal with.

It's not that we don't care, because we do. I'm sure there are those that don't, but I'd say at least 90 percent of the people that work at PetCo work there because they actually like animals. At least that's been my experience. Personally, I actually enjoy my job, because I do love working with the animals, all of them, and I love helping people find the right pet for them and making sure they know how to care for it. And I'm sad every time I find a dead animal, whether it's a fish, or a lizard, or a rat, etc. I reiterate that we do try our best; we have a vet on call that we work with if one of our animals is sick. However, it's just not always possible to save each one. Sometimes the animals arrive that way and despite our best efforts, they don't make it.

Aside from that rant, I agree that the employee was unjustifiably callous. She should have at least informed the manager of the customer's concerns. She definitely should have at least removed the cup with the dead betta. And the remark of "they die all the time" was beyond uncalled for. She shouldn't have continued to face the dog treats. Her response to the your concern was ridiculously inappropriate and should definitely be addressed.

I do understand your anger as to the neglect (and flippant attitude!), and I most definitely agree that it should never have gotten to that point in the first place, but I can also see how it could unfortunately get that way.

=\
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