I've been using Jennifer V as my transhipper since I started importing fish. She's really nice but I'm a bit annoyed about something and need some advice. During the summer I had a fish shipped to me and I asked for a cold pack. When my fish arrived there was no cold pack. I mentioned it to her and she said she was out and that she didn't add in my total. I had gotten used to just adding a pack and didn't even look at my total so I didn't notice that. I wish she would have sent an email after I sent payment letting me know she was out. I asked her if I could just have a credit for the next pack.
This past Saturday I won the auctions for 2 of the bettas she was selling. Knowing it was about to get cold I asked her to add a heat pack. She responded saying she didnt think it was a good idea yet. I told her it was supposed to be in the 50's during the day and the 30's at night. I decided that was too cold so I asked her to add one anyway. I had forgotten about asking for the credit so I paid another $2. I just picked up my fish an there is no heat pack. They are alive but their water was very cold. We had our first frost last night. Should I say something to her or just let it go?