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Old 12-02-2013, 01:47 AM   #61 
zombieaddict
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I feel for the servers in the food industry! The work is hard and sometimes people are just... ugh. Be it customers or management, I'm familiar with the horror stories. Currently I work as a sub for an assisted living program and I'll take a grumpy client with developmental disabilities to explain their behavior over a nasty customer being downright rude to their waitress because of something going on in the restaurant that said waitress has no control over.
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Old 12-02-2013, 12:25 PM   #62 
dramaqueen
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We were out with my brother one time at a Cracker Barrel and he asked for mashed potatoes with no gravy. Well, it came and had gravy on it. He didn't really raise his voice but he kept saying I specifically said no gravy and there's gravy on my potatoes! The manager comes over and asks if something is wrong. My brother said it again. They apologized and took the plate back. I thought, man, he better watch out. Someone is going to end up spitting in his food or worse!
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Old 12-02-2013, 01:17 PM   #63 
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Whenever I worked in food service and retail, I was pretty good at the "kill 'em with kindness" technique. When people got snappy or sassy, I just made a point of smiling more and being extra polite and accommodating. There's no better revenge than making someone realize on their own that they're being a tool. Then you just smile and walk away. Bwa haha!

But your brother didn't sound like he was being unreasonable, dramaqueen. If you ask for your food to be a certain way, they should either do what they can to meet your needs or tell you up front that they aren't able to do so. Now if he were to start being nasty to the server and acting like what went on in the kitchen was their fault, /that/ would be unreasonable.

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Old 12-02-2013, 02:33 PM   #64 
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It was his tone of voice that I don't like.
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