Betta Fish Care  
Go Back   Betta Fish and Betta Fish Care > Betta Chat
Check out the eBook Betta Fish Care Made Easy
betta fish
Reply
 
Thread Tools Search this Thread
Old 06-04-2012, 08:21 PM   #1 
MoonShadow
Member
 
MoonShadow's Avatar
 
Join Date: Feb 2012
Location: New York, USA
Oh Petsmart! How you Aggravate Me!!

I reached out to several local pet smarts and PETCOs with concerns regarding the care of bettas in their stores... today I received this reply from one petsmart... SMH...

Quote:
I am glad to hear your betta is thriving in its new environment and I appreciate your concern for the bettas in our care. The betta fish in our care are well cared for and the associates here are all lovers of animals of all types and only want the best for all of our pets here in the store. Bettas do not put off ammonia at a extreme level like goldfish so they don't require daily water changes which is why bettas are the only fish that can live without a filtered tank. Doing daily water changes is actually not good for bettas or any other fish, it is to disruptive to their ecosystem and actually does more harm to their wellbeing. We do water changes several times a week and inspect their wellbeing daily to ensure they are all healthy and happy. As for the fin rot you mentioned seeing, I believe you are mistaking the natural tail that the crowntail bettas have. They are stringy fins not the solid fins that regular male bettas have. I can see how you could think it was fin rot but I can assure you it is not and is their natural tail. I hope I addressed your concerns and feel free to reach out to me or my Petcare Manager Mellissa with any other concerns or questions
And here is my response!


Quote:
Thank you for your response I appreciate you taking the time to address my concerns. I would just like to comment on a few of the things that were said in your email.

Firstly all fish produce waste and therefore produce ammonia, and in those tiny cups the ammonia builds up very very quickly. After reading your email I decided to get a betta from petsmart and test the water myself. Even though you claim that the water is changed frequently enough, and that the bettas don't produce much ammonia, the test of the water revealed an ammonia level of nearly 4ppm. Any ammonia is problematic for fish, and levels over .25ppm are potentially fatal, the fact that this betta is still alive is amazing.

http://i1265.photobucket.com/albums/...44609750_n.jpg

Bettas do not require filters because of an organ they possess known as a labyrinth organ, which allows them to breathe from the surface. It has nothing to do with the amount of waste and ammonia that they produce. With that theory you could argue that small fish such as neon tetras, who produce less ammonia then bettas do, can live in tanks without filters, which simply isn't true.

As for the water change concern, daily water changes will do much less damage to the fish, and cause him much less stress, then allowing the ammonia levels to build up in the cups will. I change 100% of the water in my 1 gallon tanks every other day, it does not stress the fish out much at all, in fact they love the fresh water they get.

I do not want to come off as rude but, as a someone who has been keeping these fish for over 8 years, I assure you that I know the difference between a crowntail and a betta with fin rot.

Fin rot is a bacterial infection most often caused by poor water quality. Fin rot is easy to spot, the betta will display patches of missing fins, the infected area of the fins will have a black or brown outline, the fins will appear to be rotting off. Fin rot in itself is serious, and can lead to even more serious ailments such as body rot or blood poisoning (septecemia) both of which are potentially fatal. Fin rot is easy to prevent and relatively easy to cure. Clean, warm, ammonia free water is the key.

Here is a crowntail of mine
http://i1265.photobucket.com/albums/...DSC_0449-1.jpg

Here is a veiltail male of mine with fin rot that I got from petsmart
http://i1265.photobucket.com/albums/...DSC_0814-1.jpg

And here is a halfmoon male of mine with finrot that I got from petsmart
http://i1265.photobucket.com/albums/...DSC_0799-1.jpg

Both of those fish are now healthy and beginning to grow their tails back. I do hope that you will read this and really take into consideration all of the information that I am providing you. I would like to believe you when you say that the bettas at your store are well taken care of, but the finrot on the fish, the cloudy water, the dead bettas, and other problems that I witness with my own eyes when I go in your store speak louder then your words.

I hope to hear back from you after you read this, and I thank you for hearing me out.

I am just so aggravated!!! I hope they read the email and really listen to what I have to say!!
MoonShadow is offline   Reply With Quote
Old 06-04-2012, 08:29 PM   #2 
Thomasdog
Member
 
Thomasdog's Avatar
 
Join Date: Jan 2012
You go MoonShadow!!! ~~ Way to smack him down! LOL :D Gorgeous fish btw
Thomasdog is offline   Reply With Quote
Old 06-04-2012, 08:37 PM   #3 
WildFlower
Member
 
WildFlower's Avatar
 
Join Date: May 2012
Location: Earth
Wow I'm so gald that someone is actually talking to PetSmart people about this! I can't believe they thought we could mistake fin rot for a crowntail(....I laughed out loud when I read that) I hope they write back so we can see what they say. :)
WildFlower is offline   Reply With Quote
Old 06-04-2012, 08:52 PM   #4 
Erin908
New Member
 
Join Date: May 2012
Location: Commerce, Michigan
Wow, just wow. If you went public with this it would wind up on some important news source. Maybe we should all join forces and write an investigative report on this. Then they would REALLY squirm. The bit about fin rot vs. crowntail was unbelievable. Even someone with no experience with fish would be able to see if an animal was sick or not.
Erin908 is offline   Reply With Quote
Old 06-04-2012, 09:06 PM   #5 
KadenJames
Member
 
KadenJames's Avatar
 
Join Date: Mar 2012
Location: Colorado
Moon, what was the original message you sent to them? I'm wanting to make a similar email and send it to the managers of my local petco/smart. What a fantastic response, I would be HIGHLY surprised if you get a response back.
KadenJames is offline   Reply With Quote
Old 06-04-2012, 09:38 PM   #6 
JaysuzGawd
Member
 
JaysuzGawd's Avatar
 
Join Date: May 2012
Location: Florida
I'd just like to say bravo. Please, keep us updated and let us know if they respond! I think that'd be something to see. They're probably so baffled, trying to come up with more excuses, I bet!
JaysuzGawd is offline   Reply With Quote
Old 06-04-2012, 09:44 PM   #7 
Bethydan
New Member
 
Bethydan's Avatar
 
Join Date: Mar 2012
Location: Northwest Ohio
I walked into Petco today and was astonished to see that all the cups had clean water, there were no dead or diseased betta, and several actually had bubble nests with vibrant and interactive little males.
Bethydan is offline   Reply With Quote
Old 06-05-2012, 10:03 AM   #8 
Litlover11
New Member
 
Litlover11's Avatar
 
Join Date: Aug 2011
Location: Indiana
Moonshadow, you are awesome! How insulting that they would assume we don't know the difference between crowntails and finrot! I once tested the water that Freya came in and I believe it was also around 4ppm, perhaps a little higher. Hope they reply!
Litlover11 is offline   Reply With Quote
Old 06-05-2012, 10:16 AM   #9 
ZackyBear
Member
 
ZackyBear's Avatar
 
Join Date: Dec 2011
Location: Arlington, TX
You would think that a pet store owner would be KNOWLEDGEABLE about any animals it keeps That person obviously isn't~

Way to go Moonshadow! :D
ZackyBear is offline   Reply With Quote
Old 06-05-2012, 12:12 PM   #10 
thekoimaiden
Member
 
thekoimaiden's Avatar
 
Join Date: Oct 2011
Location: Virginia, USA
That is a wonderfully thought out and beautifully worded response! I would love to see what they have to say back to you.
thekoimaiden is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
See what happens when I go to PETSMART! Anitax3x Betta Fish Bowls, Habitats, and Accessories 0 09-08-2011 02:40 PM
Petsmart. Meh. (yes, another one of these) Kytkattin Betta Chat 2 08-23-2011 03:23 PM
Petsmart :( cajunamy Betta Fish Care 47 06-23-2011 08:23 PM
So I went to Petsmart...and this is what I saw. xxabc Betta Fish Care 5 03-28-2010 05:17 PM


All times are GMT -5. The time now is 06:45 AM.


Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.