We have 1 female betta fish who is 2 months old that lives in a 10 gallon tank with 3 other female betta fish. This betta fish displays a small white protrusion on the left side of her body, as well as a whitish film on her fins. She hasn't been eating for 2 meal times so far and we have already given the whole tank 1 dosage of melafix since we noticed this. She does not swim around as much as she used to, generally sticking to the corners of the aquarium around the bottom of the tank and hiding behind decorations, not coming up for meal times. She used to interact with the other fish slightly, but now she refuses to interact with them. She's not rubbing against the decorations or sides of the tank and she is not flashing, as she remains generally stationary. What could I do to help her and what is it?
There is a heater for the tank, but we don't turn it on because the room and water get warm enough with the temperature staying between 25 - 28 degrees Celcius. We also currently have a filter who's cartridge is replaced every month and the water in the tank is replaced twice a month along with a complete aquarium clean, including using a gravel vacuum, adding conditioner, bacteria supplement, and melafix.