There are several problems with Wal-Mart. First unless there are some employees who actually care or have fish of their own, then I’m sure they don’t actively go out to hire or train people to take care of their fish section properly. In that case the task of maintaining that section is probably assigned to a random worker who is given basic instructions on maintaining that department.
Secondly, they probably don’t care about the Bettas (or their other fish) because the markup on Bettas for them is probably huge. They must get them for pennies wholesale, which means that if they sell one Betta for, let’s say $6, then probably could cover the cost of 20 or more dead bettas they would have to dispose of and still make a profit (think of all they extras a person would buying one fish there (Bowl, fish food, decorations, etc.)
The third problem is they don’t advertise their fish section. Most people don’t even realize they have fish unless they already have fish and are looking at the supplies they have. Until I got my Betta , I never even wandered in that section in all the years I went Wal-Mart. Maybe if they pushed their fish section in their flyers more, then more people would buy them there and get them to properly maintain the section, (if they did it right, they could conceivably compete with Petsmart & Petco) as more people would be aware of the conditions there. Right now it’s only us hobbyists who see the bad conditions and even if we complain to Wal-mart, to them it;s only a small handful of people who are not going to affect their overall sales.
It’s really commendable to this person who is at least trying to do some good at his store. The best that could happen here is that the customers in his or her store would keeping praising his customer service to his managers so they would take notice.