Returning a dead betta to Petsmart

[xShainax]

So I am returning Ciel who passed away to Petsmart and I was wondering what I do and who to talk to. I never returned anything before. :(

[aemaki09]

You'll go to the cashier and let them know you have a return, and they will send the fish department person over to grab it and take a look and sign off on your receipt or either exchange or return. It's pretty simple

[xShainax]

Sounds simple enough

[shellieca]

Yep that's how it works. Very simple, did it a couple weeks ago myself.

[xShainax]

I guess Ciel was sick when I purchased him. :(

[shellieca]

I don't know where you live but the story I got when I returned my dead Betta less than 24 hrs after purchasing him, was "We've been having problems for the last month because we changed the way we do water changes". Yeah, I'm sure that's what happened.

[LadyVictorian]

Bring a water sample too.

[Shadyr]

I'm sorry Ciel didn't make it, he was so pretty!

But yeah, I had a couple of the tetras in my new community/sorority tank not make it past a day, and I took them back along with a water sample. They didn't require it, they offered to test it and said it looked good. I left with two new tetras.

[Option]

I'm not too familiar with Petsmart bettas (as I tried avoiding them) but do they have a 15 or 30 day limit on their fish purchases? So if the fish dies at 31 days after purchase then it's no longer returnable?

[madmonahan]

Our petsmart has a 2 week return policy on fish. I have returned a fish to PetSuperMarket, and I had to bring a sample of the water he was in. You can check it online.