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Old 08-27-2009, 07:39 PM   #1 
dr2b
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Petsmart experience today....

This is a little off topic, but I thought you guys would get a kick out of this.

I went to Petsmart today to buy 2 otos. I went to the girl in the aquarium section and asked here where the otos were at. She looks at me like I'm dumb and says "We don't have otos - I've never heard of em" (while smacking her lips chewing her gum). I just looked at her in shock and said "Oto catfish?!" She responds "The only algae eaters we have are right here..." and she begins naming them. Then she comes to a sign she cannot pronounce and says "this one" and skips. I told her "That is an oto." I'm like OMG how do you NOT know what a oto is and work in the fish section? So then she continues on going "you actually keep your otos in the tank with your betta and he doesn't bother them?" I told her he doesn't...and she just looked at me. I know EXACTLY what she was thinking.

I really wish people who work in the fish sections knew more. I mean even just knowing the fish you sell would be a start. Okay, I got my rant out - thanks for listening if you did lol.
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Old 08-27-2009, 08:09 PM   #2 
dramaqueen
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Isn't the name otocinculus or something like that? I may have misspelled it. lol When you said oto, it may have confused her. Maybe she thought you said AUTO! lol I was in a German restaurant one time and thought they would know the German names of the food so I ordered kartoffelsalat. The girl looked at me and said "whats that?" I told her its German potato salad.
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Old 08-27-2009, 08:16 PM   #3 
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It is. That is the one she couldn't pronounce and said this one and then moved on lol.
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Old 08-27-2009, 08:20 PM   #4 
dramaqueen
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Thats why I want to learn about different kinds of fish so if I ever get an opportunity to work at a pet store, I'll know what I'm talking about!
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Old 08-27-2009, 08:22 PM   #5 
dr2b
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I think that if you are going to put someone in a certain department, they should get specific training for THAT department.
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Old 08-27-2009, 08:47 PM   #6 
dramaqueen
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I agree! I saw someone at Petsmart one time, feeding the bettas and she was asking me questionst like is it true that they can't live together and stuff like that. I never saw her again, after that. There was a girl that worked there in the fish department that I really liked. She was really knowledgeable but she had to quit because she had foot surgery and can't have a job where she's on her feet all day.She has fish of her own and knows how to take care of them. She calls me the betta lady! lol I just ran into her and her husband a few weeks ago and thats how she introduced me to her husband. lol
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Old 08-27-2009, 10:13 PM   #7 
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I had something similar happen when I took my son to the walking with dinosaurs live show (which was AWESOME!)- after the show I went to get him a stuffed animal and a fiber optic toy and the guy didn't know what a fiber optic toy was- i had to explain that it was the light up flashing 'thingy' so he'd understand- he hands me the package and it said right on the front "fiber optic dinosaur toy" -so yeah- I guess that's why the line was moving so slow- these people don't even know what they're selling.
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Old 08-28-2009, 01:06 AM   #8 
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oh god, i know exactly what you mean. is it really THAT hard to learn about the animals you're responsible for?! it's ridiculous.
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Old 08-28-2009, 05:36 AM   #9 
sharon
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I asked at the LFS whether they had any Bettas in, she looked blank, so i said "you know, the ones with the long flowing tails" she said "now we have some of those" god knows how they sell any females!!!!!
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Old 08-29-2009, 11:01 PM   #10 
Nauriel
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*Smacks forehead*
I feel, that as a PetSmart associate, it is my duty to formally apologize for all the stupidity of PetSmart associates everywhere. I'm actually kind of ashamed that this happened.

Although, she could have been new, which would have explained her lack of knowledge. However, it wouldn't explain the lack of a more knowledgeable associate to help her out.

And, it may have been an honest mistake. I know at my store, we call them otos. But perhaps at other stores that is not the common vernacular (though not knowing that bettas and otos can be put together suggests just plain ignorance).

I promise, really and truly, that there are PetSmarts out there that have knowledgeable associates. I work at a store where that's the case.
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