Originally Posted by Nauriel
I feel, that as a PetSmart associate, it is my duty to formally apologize for all the stupidity of PetSmart associates everywhere. I'm actually kind of ashamed that this happened.
Although, she could have been new, which would have explained her lack of knowledge. However, it wouldn't explain the lack of a more knowledgeable associate to help her out.
And, it may have been an honest mistake. I know at my store, we call them otos. But perhaps at other stores that is not the common vernacular (though not knowing that bettas and otos can be put together suggests just plain ignorance).
I promise, really and truly, that there are PetSmarts out there that have knowledgeable associates. I work at a store where that's the case.
She could have been new, that is very true. I know today when I went in the guy was very nice and was very sincere about picking me an oto that was in good condition (one of the Thursday ones had a disease or something...I didn't see it due to the double bagging method she used as it distorted the vision of the otos). I found out after I drove 20 minutes home...it lasted less than 24 hours. However, I had to show him where to find the otos :) He was looking at all the tanks so eagerly - and I said they are actually right over here... and he was like "oh good, I'm glad you know - because I really don't know. You know more than me at that."
So maybe they did go on a hiring spree and get some new people. Still, she was alone - not a soul around her. I've found that I've had a lot of bad experiences with the fish department at my Petsmart. They have told me to do things in the past that I have regretted later.
I do appreciate you apologizing - but I know you can't help how your company is. It is all about the money and making a profit. I honestly feel that many pet stores don't care how educated their employees are (sadly enough).