I work for a Hotel and I just had a guy give me "The Buisness." We are full and he claimed he made reservations, when he didnt, and out of the kindess of my managers heart we let him in. Now keep in mind latter I have to tell some poor sap "sorry we dont have a room for you."
while i am getting this guy in, he tells me how much money his company spends here, that he cant wait for the new Hotel across the streat to be put up, hes sick of having to call to make reservations. SICK of having to do what 75% of people staying in hotels do to make reservations! they pick up a phone and call!