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Old 02-08-2011, 09:12 PM   #1 
Biomess
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Petco Indifference

This is my rant, I have to let it out because I am still so angry.

I went to a Petco that is in a nice richie area, the last time I went a month ago they had beautiful bettas and nice clear/clean cups, tonight however, it was absolutely horrid.

One was dead and rotting, one was completely vertical with SBD and many more had SBD, the cups had a brown film on the bottom of some and a couple had fungus growing on them. They were downright filthy!
And I felt so bad they were all very young and the poor Delta tail was on his side on the bottom and flipped out when I picked him up.

Needless to say, I went off and found an employee facing dog treats, I said, "Did you know those betta cups are filthy over there" she's like " yeah we had a truck today and didn't clean them." I told her, "you have to clean them every day, they build up ammonia very fast because they're so small. There's one dead and a bunch are dying." Her EXACT words, "oh, they die all the time." "You know what, I was going to buy one but I guess I won't!" Those cups hadn't seen a cleaning in at least a few days, that doesn't happen and fish don't die because you didn't get to it in one day.

I was so extremely pissed off, I know I should have resued at least one of them, but I could not talk myself into giving them any of my money. I am contemplating calling the manager in the morning and writing to their corporate office. I mean, was is so difficult to put down that dog treat and go take care of something living?!? What happend to not throwing away profits or trying to keep your customers coming back....
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Old 02-08-2011, 10:08 PM   #2 
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I wonder what the heck that brown film on the bottom is...my jars have it now! Oh well they're disposable so tomorrow I'll switch and clean em out.

Anyway...no they don't die all the time...my PetCos are always cleaning the cups...almost as obsessed with it as I am (I clean mine every day or at least every other day, 100% and I only feed 3 times a week to avoid too much ammonia build up). The only time I buy from PetCo is if there is a nice quality HM or Delta (yes there are SOME nice quality HM and Delta tail bettas at PetCo).
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Old 02-08-2011, 10:43 PM   #3 
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totally write an e-mail to the manager. :/ that's horrid. that lady needs to be fired, too. >.>; she cost them a customer. x-X i hate people like that. i really do.
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Old 02-09-2011, 12:19 AM   #4 
Kethlas
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So...to play devil's advocate.

Yes, what she did is against Petco policy - if she ended up completely ignoring you after you left. If she did what she was supposed to, she would have informed one of her co-workers that there are dead fish in the betta section and had them removed, if she could not do so herself. If she did not, then you are free to complain to the manager all you like, however she will likely be given a warning, not fired.

Secondly, and I hate to point this out, but it happens. Most Petcos and other similar stores are likely to carry several hundred to thousand of fish on any given day. Statistically, it is nigh impossible that every single one of them will be in perfect health, and many die daily. It is a fact of life for those who work in pet stores, and many eventually just deal with it by realizing that not every creature in the store will live to see another day. So her "oh, they die all the time" may not have been quite appropriate to say to a customer, but it is, nonetheless, a fact.

Thirdly, betta cups take a long time to clean...a very long time. Like, several hours. And due to spacing issues, only one person can do them. Now, add that to aiding dozens to hundreds of customers who either fall into the three categories of kind and ignorant, obnoxious and rude, and downright nightmarish (very few customers, believe it or not, are nice people who actually understand that they are dealing with living things). Then, consider the fact that it normally takes that one woman plus 3-6 of her coworkers, and the entire shift before or after to unload that truck they got....well, there are very few hours left in the day to be spending hours cleaning betta cups. Also, I might add that there are only a few people who work in the store who usually clean the betta cups, as it is normally a duty left to the Aquatics Specialist - and I'm willing to bet that the woman you spoke to was not the Aquatics Specialist.

From the sound of it, this is normally a very well managed store who takes amazing care of their animals. You just happened to come in on a very bad day, and probably made her hectic day worse by yelling at her.

I'm not saying that the store is entirely guiltless - they probably should have had someone at least remove the dead fish, and they could have cleaned the cups the day before. However, try to see things from her side of things. Doing things like calling for her to be fired when she most likely had no part in it is silly and childish. If you still choose to call the manager, at least be more passive aggressive about it and kindly mention that they should perhaps check more carefully for dead and sick fish in the morning, before they open, when they are taking care of the snakes and hamsters.

/rant

*waits for pitchforks and torches*
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Old 02-09-2011, 01:48 AM   #5 
Scrambles
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It does not take several hours to clean some betta cups. I can easily clean 1 8oz betta cup in 7 seconds, it should not take anyone more than 30 minutes max to clean less than 200 betta cups, now tanks on the other hand, that is a different story.
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Old 02-09-2011, 02:09 AM   #6 
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That's what happened at a petco near me. Their cups looked just like that and most of their tails were gone. I bought two, I wanted to buy more I felt so bad leaving them there! Later that day I wrote (email) to the corporate office and they got back to me the next day saying they would call and talk to the manager of the store. Next time I went in they were all in clean cups and looked much better. I did find one dead from a fungus I think but the rest looked decent. So yeah totally write to them because it might work.
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Old 02-09-2011, 07:32 AM   #7 
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I don't see how it takes a long time to clean the cups...I get mine done within 10 minuets and I have many more to clean than most PetCos.
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Old 02-09-2011, 09:08 AM   #8 
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Quote:
Originally Posted by Kethlas View Post
So...to play devil's advocate.

Yes, what she did is against Petco policy - if she ended up completely ignoring you after you left. If she did what she was supposed to, she would have informed one of her co-workers that there are dead fish in the betta section and had them removed, if she could not do so herself. If she did not, then you are free to complain to the manager all you like, however she will likely be given a warning, not fired.
After I left her, she continued to face the dog treats and never made a move over to the fish. Whether that is her deptartment, I don't know because I saw her walking around talking before I approached.

Secondly, and I hate to point this out, but it happens. Most Petcos and other similar stores are likely to carry several hundred to thousand of fish on any given day. Statistically, it is nigh impossible that every single one of them will be in perfect health, and many die daily. It is a fact of life for those who work in pet stores, and many eventually just deal with it by realizing that not every creature in the store will live to see another day. So her "oh, they die all the time" may not have been quite appropriate to say to a customer, but it is, nonetheless, a fact.
This particular Petco does not in fact carry all that many fish, they don't even have saltwater like another in the area does, they only carry the easy fish, guppies, mollies, platy's and goldfish. Their betta section is a custom made shelf with a nice light overhead, an identifier and care book to flip through attached and little tank displays for the fish. It's not like they are back somewhere in a corner, they are in the open and visable from the registers.

Thirdly, betta cups take a long time to clean...a very long time. Like, several hours. And due to spacing issues, only one person can do them. Now, add that to aiding dozens to hundreds of customers who either fall into the three categories of kind and ignorant, obnoxious and rude, and downright nightmarish (very few customers, believe it or not, are nice people who actually understand that they are dealing with living things). Then, consider the fact that it normally takes that one woman plus 3-6 of her coworkers, and the entire shift before or after to unload that truck they got..I work at a grocery store, we get deliveries all the time, mostly at night, and we only have 1-2 people unloading it. I can't imagine a petstore gets more product and more pallets/pieces on a truck than a big grocery store.
She wasn't stocking product, she was facing bags of treats that looked to be mighty full to begin with
..well, there are very few hours left in the day to be spending hours cleaning betta cups. Also, I might add that there are only a few people who work in the store who usually clean the betta cups, as it is normally a duty left to the Aquatics Specialist - and I'm willing to bet that the woman you spoke to was not the Aquatics Specialist.
Regardless of who is responsible for cleaning them, if a customer complained to the manager would have had someone clean them up a little bit. Even if the Aquatics Specialist is not there. It's not an, oh that's not my job thing, it's an, we are all working towards a bigger picture thing, and if I have to work another department to get there then so be it.

From the sound of it, this is normally a very well managed store who takes amazing care of their animals. You just happened to come in on a very bad day, and probably made her hectic day worse by yelling at her.
I am a very passive person, I don't yell at people, mainly because I don't like confrontation and I don't think it is my place to get involved, I was raised not to contradict people, so this was very tough for me tell someone. It took me ten minutes of looking at the bettas and wondering the fish department to get up the nerve to go say something.
I don't think I happend to come in on a bad day, I think that the first time I came it was probably delivery day and all the bettas were new and clean.

I'm not saying that the store is entirely guiltless - they probably should have had someone at least remove the dead fish, and they could have cleaned the cups the day before. However, try to see things from her side of things. Doing things like calling for her to be fired when she most likely had no part in it is silly and childish. If you still choose to call the manager, at least be more passive aggressive about it and kindly mention that they should perhaps check more carefully for dead and sick fish in the morning, before they open, when they are taking care of the snakes and hamsters.
I never said I was calling anybody to be fired. I am going to call to complain about the condition they were in and about the response I got from their employee, but they won't know who it was because I didn't get her name and I'm sure she wouldn't say anything to get herself in trouble.
I know customer service, so it wouldn't be difficult to see things from her side, but you don't talk to a customer and just gloss over the problem without at least acting concerned and walking over to check the problem out. The least she could have done, was to act like she cared and said okay I'll check it out and made a move to go over there. That would have at least given the impression that she was trying to make it right while I was there, even is she didn't do anything after I left.
/rant

*waits for pitchforks and torches*
Couldn't find a pitchfork or torch smilie face.
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Old 02-09-2011, 12:50 PM   #9 
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There's no reason for the animals in a pet store to be filthy like you explained. Our Petco has several fish and bettas, but everytime I visit the containers are crystal clear besides a tad bit of food left over from feeding time. If a pet store can't handle that many fish then they shoulnd't have accepted another shipment. I don't understand how cleaning the containers the bettas live in takes so long. They aren't even that huge.
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Old 02-09-2011, 01:05 PM   #10 
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at my local pet store, all the betta cups are crystal clear. they didn't used to be that way every day, but a complaint about the conditions of not only the cup, but the other fish, quickly changed that. pet stores want your money, and if you complain, they usually listen. if you get others to complain as well, it helps your case alot. :d
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