EDIT: don't blame the tech support, the companies they work for have these beyond crazy rules and regulations so no matter how much you want to help, the tech has to follow the rules. Even if they suck.
It's helpful to know these things from an inside perspective. Basically, don't shoot the messenger.
I think in most betta mouthbrooding species, the male does the brooding. You just have to be careful not to startle him because he can swallow the fry or spit them out prematurely.
Book says the female will gather the eggs and spit them at him; he catches them and his throat enlargens. Do not move him for the first 3-4 days because the eggs are delicate and he is "highstrung" and might eat them or spit them out. After that time, he can be moved to his own tank but not fed. 1-2 weeks later, he will release the fry and can then be moved back to his own tank and fed. His throat will go back down to normal. During the incubation period, he will appear like he's chewing the eggs because he is moving them around in his throat.