Has anyone else had problems with Petsmart honoring their fish insurance?
I just went to Petsmart to get another crowntail since Edward passed away in the 14 day period. When I bought him they said I only needed to bring the receipt in to show that I bought him.
They didn't honor it since I didn't bring in a body even though he had been dead for several days and the fact that they had said nothing about needing a body as proof. Needless to say, I did not get another fish from them. I bought Walmart's last fish and will have pictures of him soon.
I should have gotten my previous fish for free since he was already at Death's Door, but I paid full price in good conscience that I would be refunded if he passed away. The cashier I asked was the one that sold me the fish and she remembered his condition. The manager came out and unfortunately said that they needed a body.
I'm unwilling to store a dead, diseased fish in my refrigerator for a few days and then handling it for the 40 minute drive to Petsmart. It's obviously very unhealthy and the fact that they suggested that I do that should be enough to report them alone.
Here's Edward the day I got him (He was in teh same condition when he passed away despite treatments):