Hmmm, I did get the feeling this morning when I got the PM that the person must not have English as their first language. I did indeed suggest they make a thread in the appropriate topic and I went through all the steps as well as providing a link. That said, if the person didn't know English well, they probably got lost in the instructions although I was hoping they would click on the link. Poor guy... or girl!
lots of people want to help you! Please come find this thread!! Maybe I will try pm'ing them again in simpler words.