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Old 10-21-2011, 04:53 PM   #1 
PitGurl
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Unhappy A bit frustrated....

I've been using Jennifer V as my transhipper since I started importing fish. She's really nice but I'm a bit annoyed about something and need some advice. During the summer I had a fish shipped to me and I asked for a cold pack. When my fish arrived there was no cold pack. I mentioned it to her and she said she was out and that she didn't add in my total. I had gotten used to just adding a pack and didn't even look at my total so I didn't notice that. I wish she would have sent an email after I sent payment letting me know she was out. I asked her if I could just have a credit for the next pack.
This past Saturday I won the auctions for 2 of the bettas she was selling. Knowing it was about to get cold I asked her to add a heat pack. She responded saying she didnt think it was a good idea yet. I told her it was supposed to be in the 50's during the day and the 30's at night. I decided that was too cold so I asked her to add one anyway. I had forgotten about asking for the credit so I paid another $2. I just picked up my fish an there is no heat pack. They are alive but their water was very cold. We had our first frost last night. Should I say something to her or just let it go?
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Old 10-21-2011, 04:58 PM   #2 
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I'd mention it, especially since you paid for one, and didn't get one. You might also mention how cold the water was when you got them. At least they arrived alive!
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Old 10-21-2011, 05:47 PM   #3 
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Definitely mention it.
How on earth did they survive?
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Old 10-21-2011, 05:55 PM   #4 
BettaMiah
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I'd make her pay you back. Basically, she stole from you.

And stealing is stealing.
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Old 10-21-2011, 07:28 PM   #5 
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^Agreed. It might be good to just not order from them for awhile, or not anymore.
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Old 10-21-2011, 07:30 PM   #6 
Leeniex
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I believe the cold is what killed my AB fish. I would definitely mention it and not use her again. You can't risk it if she won't listen to you. :(
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Old 10-21-2011, 08:31 PM   #7 
PitGurl
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Its just strange because she is a great transhipper in every other way. She comes highly recommended and I always recommend her.
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Old 10-22-2011, 02:05 AM   #8 
HatsuneMiku
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i'd mention it to her .. maybe she has a good reason not to add a heat pack .. maybe where she lives it's too hot to add a heat pack and she was more worried that the fish would cook before it traveled closer to your colder area ..
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Old 10-22-2011, 02:16 AM   #9 
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I'd mention it, if anything she owes you $4 for the cold pack she didn't send and the heat pack she didn't send.. but charged you for. I'd personally start looking for another transhipper.
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Old 10-28-2011, 11:26 PM   #10 
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I have no experience with Aquabid or any of that stuff... But sounds like shes robbing and lying about it....
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