One of my friend has been buying petsmart and petco hm for few months now. Since he live only 5 mn walking from my house, almost every night i stop at his house. He has now around 40 hm and that is true, he has 40 betta look like hm. When i look at his fishes, half are not hm, they are not 180. Most of his fishes look super delta and some look veil tail. So, we decide to sort them, at the end he has 20 true hm, the rest are super delta and few are veil tail or just delta tail. We took all of them back to petsmart and petco and asking to see the store manager. My friend was asking for a refund for all the ones that are not hm. Good that he kept all his receives. None of the manager from the both store wont give him any refunds. Plus, the one from petco even said to us, those are not petco fishes, where did you get those ??
My friend was yelling at the petco manager.
My friend told the manager that he will write to the corporate about their attitude toward us and also asking for a refund.
We left both stores without the fishes. My friend was so mad at them for the way they were talking to us, that is why he prefer to leave all the fishes at petco and petsmart. I saw few customers who was there took their betta back to the shelf and get out empty hands. This was a 3 weeks ago.
Yesterday, my friend called me and said that he got all his refunds back. Someone from the corporate emailed him and said that he will get his refund back. He also said that petsmart gave him a a gift card of $20 and petco $50.
Finally, everything was back to normal but my friend said that he will never go back to both store. He gave the giftcards to my sister.
He just told me today at noon that he bought some hm from aquabid and will be getting them next wednesday, i also gave him 3 of my hm.
I also told him about this forum and he said he will join us soon.