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Old 11-28-2011, 10:36 PM   #1 
RoyalBlueDarling
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Weird Problem with Elite 25 Watt Heater

Hi,

Some kind of clear/whitish silicon-like substance has leaked out in a bloated ring around the base of my heater's big blue temperature adjust knob.

Has anyone had this problem and what should I do about it? Should I just leave it for the time being?

I'm worried that it will hurt the fish.

I've emailed Hagen, but am not about to hold my breath for a reply.
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Old 11-28-2011, 10:38 PM   #2 
Namazzi
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I have no idea, but if anything weird happens with any of my heaters I unplug them and remove them asap and get a new one. Better safe then sorry.
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Old 11-28-2011, 10:42 PM   #3 
RoyalBlueDarling
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Originally Posted by Namazzi View Post
I have no idea, but if anything weird happens with any of my heaters I unplug them and remove them asap and get a new one. Better safe then sorry.
I'm going to do that too--I've got a spare Marina heater, but it's not good at keeping the temperature up unfortunately. Knew I should have just bought a second Fluval (have never had problems with Fluval heaters.)

Apparently the stuff that looks like bloated silicon is the "waterproof seal", but it really looks as if there's something wrong with it.
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Old 11-28-2011, 11:27 PM   #4 
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I had that happen too with one of my new Elite heaters. I simply wiped it off and never had the problem again. I seriously doubt they would put anything unsafe for aquatic life on the heater. It's a very popular heater, so I'm sure it would have come up in discussion if it was bad for the health of our fish.
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Old 11-29-2011, 12:08 AM   #5 
RoyalBlueDarling
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Originally Posted by LionCalie View Post
I had that happen too with one of my new Elite heaters. I simply wiped it off and never had the problem again. I seriously doubt they would put anything unsafe for aquatic life on the heater. It's a very popular heater, so I'm sure it would have come up in discussion if it was bad for the health of our fish.
Hi,

That's good to know. I was pretty worried, because I took it out and wiped it off, but a chunk went into the water and sort of turned into white flakes, so then I had to do a water change. I bought it because it had excellent reviews.

What's worse is my husband's uncle is over, and while I was conditioning the new water he went and played around with the heater, and only told me this when I put it back in the tank (couldn't find the Marina, and refused to let the water go cold). So now the heater's back in the tank and I don't know whether he's mucked around with the temperature dial or not, because he said that he was "tightening" the water seal. Ptolemy (my comb tail betta) seems ok, but my stress level is still rising ...

Update: I just checked the heater and compared it to the photo on the packaging, and I don't think he managed to mess with the thermostat, thank goodness.

Last edited by RoyalBlueDarling; 11-29-2011 at 12:21 AM. Reason: Update
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Old 11-29-2011, 12:23 AM   #6 
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Hope it's nothing! I just ordered four of these!
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Old 11-29-2011, 04:01 AM   #7 
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I have read about this before. I currently have one of these heaters, and have had it for about a year now. I have never read about them killing a fish, despite the weird substance. So you should be good. :)
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Old 11-29-2011, 04:46 AM   #8 
RoyalBlueDarling
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Hope it's nothing! I just ordered four of these!
Judging by the replies, it's a harmless mystery substance. It felt like petroleum jelly when I touched it, but I do't know what petroleum jelly would be doing in there.

If Hagen reply to my email, I'll post it here.

Quote:
Originally Posted by Kytkattin View Post
I have read about this before. I currently have one of these heaters, and have had it for about a year now. I have never read about them killing a fish, despite the weird substance. So you should be good. :)
I have been keeping a very close eye on Ptolemy. He's his normal, inquisitive, always hungry, grumpy self. Thanks for replying. :)
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Old 11-29-2011, 04:33 PM   #9 
RoyalBlueDarling
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Reply from Hagen

Hey all,

Here's Hagen's reply about this problem. As I suspected, they haven't been very helpful at all.

"Thank you for taking the time to contact us.

There is nothing in the construction of this unit that would cause this condition. What you are describing could be mineral residue.

Regards,
Customer Service
Rolf C. Hagen Inc."

Mineral residue.

Anyway, Mr. Ptolemy is fine this morning. Time for breakfast--his and mine. :)

Thanks for all your responses, they really set my mind at ease.
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Old 12-01-2011, 07:36 AM   #10 
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So I have an Elite 100 & 300 & I noticed this on both a couple days ago. I Phoned Hagen, but they were unsure.. What I noticed next though kinda surprised me. My Otto Catfish ate the substance. Picked it clean off & there no worse for the wear. I Would suspect that the substance is probably wax of some sort meant to keep that O Ring from drying out before it is purchased & after it has been submerged for a while seeps out.

I Also sent Hagen a picture of the substance so we will see if I get the same response back.
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