I recently tried to buy a fish from Hopdiggity on AB. Ive never had a problem with her as a shipper or as a trans-shipper. To my surprise, though, I got VERY heated replies after sending an email about my DOA. Its a real shame, all of this, because my roommate and friend helped pitch in for this little guy after Baller died for a Christmas gift.
This is the reply, nothing has been edited. WARNING: Links contain photos of a dead/decomposed ish fish, please view with caution. The youtube video is 100% safe, however.
My fish arrived today DOA. I have a video of him being unboxed and photos of his condition upon arrival. To be perfectly honest, I am quite dissatisfied. I have bought a number of fish from you before and they have all come on time, alive and their heat packs still warm.
Upon opening the box the heat pack was ice cold, as was the water in the bag. I have had fish be delivered from the start of week and come at the end with the heat packs warm (from you). There was one heat pack in that package, which I feel was lacking, considering the time of year.
He also came to me with a wound under his left pectoral. His wound was in a place that it could not have been self-inflicted, and it looked old. I am uncertain why he would have this wound unless he had it prior to shipping, and if so, why he was sent in that condition. The wound when from his pectoral to near his ventrals and was scaless, fleshy and looked infected.
I believe the fish died early into shipping. Upon arriving his water was full of decomposing flesh, his gills fully covered in white tissue, and he was in full rigor. I have been keeping for many years and have not seen this kind of decomposition in a fish unless it has been a number of days. He was likley dead on Tuesday or Wednesday.
I will attach the photos and video (on youtube) of opening the fish and immediately following. Please excuse the commentary from my roommate (holding the camera), as she was extremely upset (this was her Christmas gift to me). The lights are off in the video to gently introduce the fish into light, so please ignore that. I am very upset and rather disappointed. I have never had a negative experience with you as a seller or transhipper before and am frankly surprised this happened. I constantly recommend you and promote your shipping methods to anyone inquiring on bettafish.com, where I am a senior and respected member. Did you pack the fish for transport? Please let me know.
I would hope this issue can be resolved in some way and would ask you for a reply. I would be very saddened to discontinue shipping through you in worry this could happen again. Your spawns are excellent and your transhipping is usually wonderful and meticulous. Thank you for reading and I await hearing from you again.
Alyssa **** and Summer ****
(Receiver and orderer of the fish)
Youtube of unboxing (immediately following delivery from USPS):
(wound circled in red)