Originally Posted by Crayola
There's quite the difference between a DT and a CT. I'm not sure how stores can allow their employees to be so uneducated.
In places like Walmart, sometimes employees are circulated around. One day they might be setting out lettuce, another day they might be straightening linens, and maybe the third they might be helping out in the pet area.
Most of these people work for near minimum wage. It is not reasonable to expect they would know about all the departments they might be assigned to.
However, if a customer asks and they don't know, they really should find a more experienced employee to help.