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Actually re-read the instructions, in the lil brochure that they enclose, I recently re-read mine, after the light on the heater went to red, assuming that is was not working, I found out that the heater will not go to a higher temp, than the factory preset amount, it is not an adjustable heater, so therefore, it's like shuts off, at the temp is should be, if it drops below that, it will turn itself on again, and "Turn Green" to show it is in "Working mode" red means (I am taking a break) and don't need to work right now, your heater might be the same way..
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