Local pet store AWFUL, how do I bring attention to it? - Betta Fish and Betta Fish Care
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post #1 of 9 (permalink) Old 07-08-2018, 02:42 AM Thread Starter
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Local pet store AWFUL, how do I bring attention to it?

There is a pet store near me I have rescued several bettas from (the first died that night, the 2nd survived, and tonight I have 2 more who are in very bad shape and I fear for and pray will make it through their first night.) Practically all of their fish have Ick and clamped fins, and it's not uncommon to see dead ones (i usually see atleast one, and more on their way out and a few actually jumping and stranding themselves at the side above water, as my first and one of my new ones did.) its just so awful and their fish are all suffering.. HOW do I bring attention to this?

the store is called Pet City in Land O' Lakes, Florida. Even their other fish are suffering. I wanted to buy my pets there because they do breed their own hamsters rather than getting them from mills, but holy cow they don't even properly care for their moneymaking expensive fish, and they have this thing where you can pay them to look after your animal while you're away, but they don't even take care of those! the guinea pig I saw today, his cage substrate was soaking almost all the way through.

No one there cares, not even the manager, and those who might certainly don't know what they're doing. the fish from them are hungry and in awful shape coated in ick (or with early signs of it) and I can't keep buying fish because 1. I have at the moment 5 (though that may change by morning =( ) and 2. i hate to support their business. They need a staff change or to go out of business entirely.

Are their organizations I can go to about this?? can I call the police??? are fish covered by animal cruelty laws???? I've seen bad pet stores, but this is something else. If anyone knows how I can possibly get this looked into please let me know. I don't know if this is a franchise or not, so I don't know who i'd have to tell to get the manager or employees either fired or actually doing their jobs.

Last edited by Chadlikespasta; 07-08-2018 at 02:44 AM.
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post #2 of 9 (permalink) Old 07-08-2018, 02:45 AM
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Not much you can do except not support them by buying your fish/tank supplies from somewhere else. When enough people stop buying from them they might change.
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post #3 of 9 (permalink) Old 07-08-2018, 03:04 AM
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I have a fish store near me that I refuse to shop at. I likely spent thousands of dollars there, until several years ago when I decided I would no longer support them, given the treatment of their bettas, and their connection to a pet store with an even worse reputation.

Like you, I brought a number of poorly treated and sick fish home. In the end I realised I was simply putting money in their pocket, and based on the attitude of staff and the complaints on their FB page, I don't think they will ever change their ways.

I doubt fish are covered by any cruelty laws. However, perhaps contact your local humane society with your concerns and see what can be done.

Otherwise, the best you can do is leave a bad review online, and choose to spend your money elsewhere.

I know how hard it is to walk away, because even if things don't change, it does make a difference to that one fish.


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post #4 of 9 (permalink) Old 07-08-2018, 03:16 AM Thread Starter
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Originally Posted by RickyTan View Post
Not much you can do except not support them by buying your fish/tank supplies from somewhere else. When enough people stop buying from them they might change.
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Originally Posted by LittleBettaFish View Post
I have a fish store near me that I refuse to shop at. I likely spent thousands of dollars there, until several years ago when I decided I would no longer support them, given the treatment of their bettas, and their connection to a pet store with an even worse reputation.

Like you, I brought a number of poorly treated and sick fish home. In the end I realised I was simply putting money in their pocket, and based on the attitude of staff and the complaints on their FB page, I don't think they will ever change their ways.

I doubt fish are covered by any cruelty laws. However, perhaps contact your local humane society with your concerns and see what can be done.

Otherwise, the best you can do is leave a bad review online, and choose to spend your money elsewhere.

I know how hard it is to walk away, because even if things don't change, it does make a difference to that one fish.
Believe me, they're not getting my business. It's so hard though.. I got 2 today, but theres so many others with awful conditions that will surely die. Contacting the humane society isn't a bad idea.. I believe I'll try that.

Meantime, please pray for these 2. they're not doing well, and for that matter one of my others who is normally healthy is all of a sudden lethargic (though he does not appear to be in distress, but all this info is in another post.)
just pray for these fish if you can, they really need it!
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post #5 of 9 (permalink) Old 07-08-2018, 03:31 AM
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Even if they pass, at least they did so in the care of someone trying to do the right thing. Hopefully someone will pull through for you. Sometimes they can look awful, and then make a dramatic improvement.

I did want to ask though, you aren't sharing equipment between the sick fish and your other fish are you? Even putting your hands wet from one tank into another can be enough to spread disease between them.

I only ask because I used to share equipment between tanks and not think much of it, until I infected almost my entire fish room with a particularly nasty strain of velvet.


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post #6 of 9 (permalink) Old 07-08-2018, 04:33 AM Thread Starter
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Even if they pass, at least they did so in the care of someone trying to do the right thing. Hopefully someone will pull through for you. Sometimes they can look awful, and then make a dramatic improvement.

I did want to ask though, you aren't sharing equipment between the sick fish and your other fish are you? Even putting your hands wet from one tank into another can be enough to spread disease between them.

I only ask because I used to share equipment between tanks and not think much of it, until I infected almost my entire fish room with a particularly nasty strain of velvet.
I appreciate the concearn, do know though that I take every single precaution possible (in fact, my family members think Im too paranoid, but i cant let my healthy boys become sick, how could I forgive myself) my previously healthy fish came down with something out of nowhere. I do share equipment between healthy ones but only if im sure theyre healthy. Last time I had a betta with ick i threw out everything except the tank after he passed. I wear gloves when I take care of the sick ones and had my sister feed my healthy bettas just in case.



My point just being that Im being as cautious as I possibly can! But thank you for the concearn!
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post #7 of 9 (permalink) Old 07-08-2018, 04:37 AM
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No worries. I just thought I would mention it. I wince when I see people posting about their new fish and its floating in its cup or bag inside the tank holding their current fish.

I didn't want you to be dealing with sick fish on all fronts.


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post #8 of 9 (permalink) Old 07-08-2018, 07:35 PM
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I do reviews, so go on Yelp, Google, and any other business review platform. Talk about what is wrong, why it is wrong, and tell them how to improve. Don't use all caps, spellcheck everything(good grammar makes a good review), and for the most part don't act emotional, write your emotions. So instead of say somethings like "what is wrong with you, are you heartless?!" Say something like "all the diseased fish make me really sad."


People read reviews and hopefully you can get word out there that something is wrong with this store.

And yes, stop shopping there. Don't buy the bettas, that only makes them purchase more.
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post #9 of 9 (permalink) Old 07-09-2018, 02:00 PM Thread Starter
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Originally Posted by trahana View Post
I do reviews, so go on Yelp, Google, and any other business review platform. Talk about what is wrong, why it is wrong, and tell them how to improve. Don't use all caps, spellcheck everything(good grammar makes a good review), and for the most part don't act emotional, write your emotions. So instead of say somethings like "what is wrong with you, are you heartless?!" Say something like "all the diseased fish make me really sad."


People read reviews and hopefully you can get word out there that something is wrong with this store.

And yes, stop shopping there. Don't buy the bettas, that only makes them purchase more.
Ive contacted the humane society and even peta, waiting for responses. I have left reviews, but I try not to be too harsh because my fear is that if they get complaints, theyll just flush all the sick fish. But thats excellent advice on writing reviws, thank you (for some reason its a 4 star rating on google, but some other people have left bad reviews about the neglect so I'm not the only one noticing.)
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