HUGE Petco Improvements! - Betta Fish and Betta Fish Care
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post #1 of 11 (permalink) Old 07-29-2019, 07:58 PM Thread Starter
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HUGE Petco Improvements!

Hey all! I stopped in Petco today to get some food for one of my cats..

Side note he is 18 and not doing so well with his chronic kidney problems so if anyone has any recommendations on their cats' favorite wet food I'm all ears! We are doing fluids but he has been very picky with his food although he has been liking tilapia that we cook for him!

Anyway, this is a Petco that is about 30 minutes away from me and not the normal one I go to. We went to this one because we wanted to see if they had more options than ours for our cat. I looked at the betta fish because I always do and I was SHOCKED!!

In a good way for once! The fish looked to all be in very good condition and the water levels were high and clean. There was also a tank all set up with live plants in it and a betta for sale! It was so cool to see them have a proper tank displayed for customers to see as well as for them to purchase. This is the first time I saw anything like this at Petco. I was walking around and also saw a betta in the back with a note on him that said "possible fin rot"

I was SO happy to see this! The little guy didn't even look that bad to me and at my local Petco, about 1/4 of the bettas have fin rot or some sort of severe fin damage. They are also often in old containers with the wrong labels on them. I'll include a picture of what I'm talking about.

When checking out I asked who was in charge of the aquatics department and it was the girl who was checking us out! I told her what a wonderful job she was doing and how cool the set up tank was. She said she had a larger 6.7 gallon tank all put together and that one went pretty quickly.

It was just wonderful to see the bettas in clean water, one set aside for treatment, and the perfect example tank so that people can see how beautiful tanks can truly be!

The first pic is of how my local Petco operates and the others are of the one I went to today.
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post #2 of 11 (permalink) Old 07-29-2019, 09:09 PM
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Good to hear so thanks for sharing. My PetCo is the same; always clean water and ill fish immediately removed for treatment. I did have to educate them on the difference between fin rot and fin biting, though.
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post #3 of 11 (permalink) Old 07-29-2019, 11:37 PM
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That's astonishing and restores my faith in humanity. My local Petco is awful. The employees are clueless and rude. Last time I was there I pointed out a dead betta to the store MGR and he shrugged his shoulders and said "what do you want me to do about it?"

So I posted the picture on Twitter along with a rant about Petcos dead and dying Betta...and Corporate reached out to me asking for my contact info. I then received a call asking for store location Etc and a promise that I'd never encounter anything like that in the future.

So I have to get back and check it out.
.
Sorry about your cat and hope he/she is better.

Don't get me started on my local PetSmart.... it's like a Betta cesspool and the store MGR denies there's a problem despite the obviously dead and stressed almost dead Betta. MGR actually told me that fish swimming upside down and/or laying sideways on the bottom is normal Betta behavior. I had to leave before I did something I might regret.

I wish something could be done about these stores - for sure if puppies or kittens were dying from neglect there'd be hell to pay.
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post #4 of 11 (permalink) Old 07-30-2019, 05:07 AM
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I have two that I go to one in Erie PA and the other in Butler PA. The one in Erie has more stock for fish and the department is large and clean. The Betta display is good but could be better. The one in Butler is a smaller shop with less tanks of fish. The betta displays are two wire racks about 4 foot long and 3 foot wide holding about 30 betta cups. However it's not always about the display The betta cups are clean and topped off. and I have to say the young lady that is in charge of the dept. really does take care of all the tanks and does a very good job with the betta.

When I was there a couple of days ago looking over the stock I got to talking to her and she took me to the back room where they had just received a new shipment for betta. I was glad to see there was only one dead loss out of about 70 new betta. I ask her if I could help get them into their cups and we got them all into the cups in about 30 min. I like the way she acclimated them taking her time to make sure each cup had enough water and the temps. all matched. Each one was fed and the water changed again before she put them out in the store.

It's the personal in the store that make the difference. It's rare that the box stores find that kind of help, let alone keep them.
before I left she ask if I wanted a job. she had room for a person who was experienced. Sadly I had to say no even though I wanted to say yes. I can't drive an hour to go to work for the money they paid. I told her Thank you and when Petco puts in a store closer to me I'll be the first to apply.

As far as response to complaints, I know that when a store is reported for issues relating to poor care Not only does customer service step in but the entire Corp machine goes into gear and the last person to find out that their store was reported for issues is the manager and staff of that store. There is not a Good Old Boy Network in either one of those Corporations. They act quickly and decisively.
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Last edited by RussellTheShihTzu; 08-05-2019 at 07:23 PM.
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post #5 of 11 (permalink) Old 07-30-2019, 01:30 PM
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I came in when they were changing the water once. I saw only 2 sick fish, both of which had swim bladder issues, but that's it. The guy changing the water in the cups knew quite a bit about betta fish and even told us which of the fish are bought less (at my Petco it's the dragon scale, black orchid, and elephant ear). Also some good news, my local Walmarts (we have five) stopped selling fish!

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post #6 of 11 (permalink) Old 07-31-2019, 07:13 PM
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@olddog59 great to hear your Petco story.

It gives me ammunition if my local Petco doesn't change its tune I can tell them about the good things about other Petcos

It was hard for me to believe that every employee including the Mgr was so hard core they just shrugged their shoulders at the dead and dying betta like they couldn't have cared less. I know it's just a paycheck every two weeks but still. If you can't tell the difference between a rock and a fish maybe you shouldn't be working there. I'm sure they're the same type of people who would rather run over a turtle than stop and move it off the road.
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post #7 of 11 (permalink) Old 07-31-2019, 08:39 PM
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Phish Head, First rule of working at a pet shop, There will be dead loss, and nothing is going to change that. It's not only the fish it's all life animals that are sold in pet shops. It's something you get use to. and yeah at first it's hard to understand and accept. If you let it get to you, you need to find another job very quickly. It's not that they don't care, Or well some don't but most do but get hardened to the loss.
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post #8 of 11 (permalink) Old 07-31-2019, 10:17 PM
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Sadly, as Old Dog 59 points out, when you work in a pet store's aquatic section you have to inure yourself to fish death; they happen every day. Workers have to see Betta as a fish; not a person in a little scale coat (paraphrasing the late Job Michael Evans on anthropomorphizing).

There is no need to be callous in response to a customer pointing out a dead fish, though. That's a bit too much inuring.
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Last edited by RussellTheShihTzu; 08-04-2019 at 09:08 PM. Reason: Added verb after "There"
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post #9 of 11 (permalink) Old 08-01-2019, 03:08 AM
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You see there are good people out there. and then there are those that just don't give a --- Well for those of us that understand and try to make a difference, there will be a special place for us. We advocate for those that can not speak for themselves. There is beauty in this world that we are shown and a bond we have to the charges we care for. The difference between keeping and hobby is a deeper understanding of our charges, The time we take to understand the individual we care for is not a hobby, However it starts out that way, which is a good thing. And the years of experience we have in the charges care.

And Molly910 is well on her way in seeing the reality of keeping. She shows she cares. as we all do. Great post Molly.
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Last edited by Old Dog 59; 08-01-2019 at 03:12 AM.
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post #10 of 11 (permalink) Old 08-04-2019, 01:01 PM
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