Issue with app - Betta Fish and Betta Fish Care
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post #1 of 11 (permalink) Old 09-24-2015, 12:28 PM Thread Starter
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Issue with app

I am having issues with the Petguide app bettafish.com forum. I sign in to the forum from my mobile phone, but when I check to see if I really am signed in, it still says that I need to sign in. Even when I sign in multiple times, it says that I need to sign in still. I have an android smartphone and yes I have the current Petguide app. The other forums that I am on, I stay signed in unless I sign out on the app. It is just the bettafish.com forum that I am having the issue with. I have tried signing out of the other forums on my phone and just having the bettafish.com forum open, but that doesn't work still says that I have to sign in to reply and/or see messages. It really is frustrating that I have to sign in multiple times over and over and still not be able to reply, post, or see messages from my mobile phone, unless I get on my computer. I would love to be able to use the forum from my mobile phone and not have to be on the computer all the time. Please help!!!!!!!!!!!!!!!!!!

On the computer I stay signed in unless I sign out.
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post #2 of 11 (permalink) Old 09-27-2015, 01:53 AM Thread Starter
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I am bumping this as I am still having issues with the app of this forum. The other forums that I am on and on the app, I am not having issues with. It is with betta fish forum, it still says that I have to sign in when I have signed in when using my phone.
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post #3 of 11 (permalink) Old 10-01-2015, 01:53 AM
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I'm sorry it took so long for me to reply. But I wanted to test everything I could think of before saying anything.

The site is set to timeout after 60 minutes of being inactive. This applies for both phone and computer. I've tried it on both phone and comp and have confirmed it with the admin team. I cannot explain why your computer stays logged in. That is not supposed to happen.
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post #4 of 11 (permalink) Old 10-01-2015, 08:45 AM
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Quote:
Originally Posted by indjo View Post
I'm sorry it took so long for me to reply. But I wanted to test everything I could think of before saying anything.

The site is set to timeout after 60 minutes of being inactive. This applies for both phone and computer. I've tried it on both phone and comp and have confirmed it with the admin team. I cannot explain why your computer stays logged in. That is not supposed to happen.
You can choose wether or not you want the page to remember your password so that whenever you go to the site your already logged in. That's what I did I'm to lazy to log in every time. With most apps it doesn't ever log off so its strange that this app does.

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post #5 of 11 (permalink) Old 10-01-2015, 08:56 AM
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post #6 of 11 (permalink) Old 10-01-2015, 01:30 PM Thread Starter
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I have that on my computer but not the app. The app is the one I am having issues with.
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post #7 of 11 (permalink) Old 10-01-2015, 02:10 PM
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What's the app called?

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post #8 of 11 (permalink) Old 10-01-2015, 02:36 PM
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Quote:
Originally Posted by indjo View Post
I'm sorry it took so long for me to reply. But I wanted to test everything I could think of before saying anything.

The site is set to timeout after 60 minutes of being inactive. This applies for both phone and computer. I've tried it on both phone and comp and have confirmed it with the admin team. I cannot explain why your computer stays logged in. That is not supposed to happen.

Mine stays logged in all the time, too. Being a gamer, I have two large monitors for my PC. More times than I can count I've had several instances of Chrome open with Bettafish.com open on one of the tabs. I'll go to bed with everything sitting open, and when I come back the next day I am still logged in. I never ever get logged out unless I completely clean all cookies from my computer. But Ccleaner allows me to white list certain sites, so this site's cookies never get deleted. I'm always logged in on all sites, with the exception of Ulta Cosmetics.

Makes me wonder if Chrome isn't somehow working in the background to keep me logged in everywhere.


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post #9 of 11 (permalink) Old 10-01-2015, 02:42 PM
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Originally Posted by Isabella15 View Post
What's the app called?
This one: https://play.google.com/store/apps/d...opify.petguide


75G Saltwater Reef (Boyfriends tank)
30G Unplanted Congo & Serpae Tetra, Panda Garra | 20G Unplanted Neolamprologus Multifasciatus
10G Planted Longfin Danio | 10G Planted Single Betta
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post #10 of 11 (permalink) Old 10-01-2015, 06:37 PM
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I use the tapatalk app on my iPhone and the bettafish.com forum is on there but it just gives me errors and nothing loads, it's just a blank forum for me. All the other forums I'm subscribed to work great. Is there a solution?

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