Join Date: Nov 2018
Location: Oil City PA. USA
Question: How many fish cn I put in a 1 gallon vase?
This was a question I overheard this week in a Pet shop. How many fish and what type of fish can I put in a 1 gallon vase? I was totally shocked when the clerk answered Well I would say as many as you can as long as they have room to swim. (ARE YOU KIDDING ME) This came out of my mouth before I could even think straight. My question to the clerk was how long have you worked here and how much experience do you have with fish? (I did not say this nicely.) The customer also had a look on her face as to what are you talking about? She looked at me and then back to the clerk. I could tell I may have just gotten into trouble. The manager was on the way over. The customer looked at me and said I take it You know a little about fish. My reply was a little. The managers reply was Mam this man has more experience with fish than any one in this store. He was smiling. He said he was sorry for the clerks response and the situation would be resolved. ( My response to the manager was Greg you are not going to fire her. You need to train her and make sure she knows about all her pets not just fish. I told her in front of the manager and the customer her response should have been I really am not experienced with fish let me get you some one who can help you better. ) The young clerk was almost in tears and I could see she was totally sorry.
The manager helped the customer and I took the young clerk aside and started the basics of this hobby. We spent several hours over this week together and we kept repeating what the basics were. The clerk is doing a fine job and is really starting to understand what fish keeping is all about. I told the manager to get her a 5 and 10 gallon aquarium setup in the store that only they are responsible for. he did this with a smile on his face. Later out of ear shot of the clerk He told me how it meant to her. No one had ever taken the time to talk to her in a way that didn't make her feel stupid. ( I was totally glad for this. ) No one should ever be made to feel inferior or worthless. The three of us set up a 5.5 and a 10 gallon tank with her doing the work after being told how to do the setup. In the 5,5 I got a betta from a cup and told the clerk how the care and clear water and good food will make this fish into a pride for them. In the 10 gallon we placed some small fish and we went over their needs.
The clerk is doing very well and is starting to realize that fish really do matter. And Greg the manager has a new employee who can be left on their own to do general maintenance on the tanks. (The clerk in question is Greg's daughter of 16 years old and use to be a spoiled brat, according to Greg and his wife.
It takes time to get experience to answer customer questions and to work in a pet shop And yes I may have been over the top when all this came down, but This young lady now has a better outlook of her job and a better outlook of her self. (every one is worth something) you just need to give them the knowledge and training to give them experience. Never make a new person to this hobby feel worthless and stupid. I know sometimes it's really hard to not make fun or make the person asking a question seem stupid for asking the question. Questions in this hobby are mandatory to the care and success of any tank. If they fail and the tank fails then the cost of what was spent was useless. Make time to answer a question if you have an answer, if you have no answer point the person in the right direction to have more experienced people answer.
NEVER, NEVER, NEVER BE AFRAID TO ASK A QUESTION, ALWAYS ANSWER A QUESTION HONESTLY AND TRUTHFULLY. GIVE THE INEXPERIENCED YOUR EXPERIENCE AND LET THEM KNOW THAT SOMETIMES THERE IS MORE THAN ONE ANSWER ON HERE THAT WORKS. NEW MEMBERS DON'T BE AFRAID TO ASK AND DON'T BE AFRAID YOUR GOING TO LOOK STUPID. (NO ONE IS) EVERY ONE STARTS OUT THE SAME WAY. REMEMBER THE ONLY STUPID QUESTION IS THE ONE THAT WAS NOT ASKED.