Aquarium Plants Factory - Page 2 - Betta Fish and Betta Fish Care
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post #11 of 20 (permalink) Old 01-18-2019, 04:32 PM
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Well russellTheShihTzu, I'm going to have to try this new site. I really thought I had all the plants I needed for Ben's tank, Until today. I found the snails had dug up my big Anubis, and it was

floating. I tried to replant it and no matter what i did I kept uprooting more than I was fixing. I also trimmed my tall background plants, but only by about 1/2 inch. When I did I found a big

hole on the rear left side. So I'm going to order a few bunch plants to fill it in. Ben keeps swimming around saying OH NO not another one. I swear he is learning to walk in this tank.

He does love all the hides the plants give him and he loves resting on the tops of them.

So Just wanted to let you know, Ben says it's all your fault. LOL
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post #12 of 20 (permalink) Old 01-18-2019, 05:49 PM Thread Starter
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I have used plant weights to hold down Anubias. If I do not move them around they will root in place.

Send a message and I will give you the BF code. However, often their site discounts are a better deal. If that is the case could you make a note that you heard about them here? I want to keep the code active. Thanks!

Oh, you will not find snails on their plants.
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post #13 of 20 (permalink) Old 02-06-2019, 04:21 PM
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I heard about them on another site (a facebook group) and actually bookmarked their site to further research just a couple hours ago. I ordered from another online plant group recently (the first time I've ever ordered plants online) and got many pest snails along with it...luckily i quarantined for a few days before adding so I noticed them and was able to remove some...but I am sure I did not get all. Ugh. I still need more plants, and after reading this thread I will definitely make an order. I'll make sure to come back here with my experience.
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post #14 of 20 (permalink) Old 02-06-2019, 04:51 PM Thread Starter
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Send me a PM and I will give you the code for Aquarium Plants Factory. However, many times the discount they offer on their site is a better deal.

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post #15 of 20 (permalink) Old 02-07-2019, 09:52 AM
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Quote:
Originally Posted by RussellTheShihTzu View Post
Send me a PM and I will give you the code for Aquarium Plants Factory. However, many times the discount they offer on their site is a better deal.
Aw I didn't know we had code benefits! D: I ordered from them yesterday. Getting a mother plant nana for the 10g half moon marimo tank... hopefully it won't be too tall of a plant.

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post #16 of 20 (permalink) Old 02-11-2019, 01:39 PM
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Well I bought some anubias from them and won't be buying there again! Aside from it arriving 2 days late they grossly misrepresented size when I asked (replied 15" and taller (excluding pot).. received 7" plant.. 9" if I include pot) and it came with the fungal spores associated with rhizome rot (bottom photo)
Bulletin of Russian Anubias Forum: Anubias plants rotting: facts, rumours and guessworks

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post #17 of 20 (permalink) Old 02-11-2019, 09:06 PM Thread Starter
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Sorry you are unhappy.

Just curious:

As you ordered 15" plant(s) did you let APF know you received 7" ones? If so, did they offer a solution/compensation?

Did you pay for Overnight? If not, and you ordered on Feb. 6 (Wednesday) as indicated above and today is Feb. 11 (Monday), how are the plants two days late? From my experience most businesses take a day or two to prepare shipments so plants would have shipped on Feb. 7 or 8. IME, Priority can take 2-3 business days from CA to TN. If they shipped in a timely manner how is it their fault as implied? Would the blame better be placed on the USPS?

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post #18 of 20 (permalink) Old 02-12-2019, 02:14 PM
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Quote:
Originally Posted by RussellTheShihTzu View Post
Sorry you are unhappy.

Just curious:

As you ordered 15" plant(s) did you let APF know you received 7" ones? If so, did they offer a solution/compensation?

Did you pay for Overnight? If not, and you ordered on Feb. 6 (Wednesday) as indicated above and today is Feb. 11 (Monday), how are the plants two days late? From my experience most businesses take a day or two to prepare shipments so plants would have shipped on Feb. 7 or 8. IME, Priority can take 2-3 business days from CA to TN. If they shipped in a timely manner how is it their fault as implied? Would the blame better be placed on the USPS?
I spoke with them about the size issue. Still don't know how someone could be that far off with measurements.. I don't see any other large anubias in their stock for confusion.
Solution: Return for a refund-shipped it out this morning since I didn't get the shipping slip until after USPS stopped taking new packages yesterday (that woudl ship out that day). So hopefully next week I'll have my money back.
The delay was USPS-original delivery was scheduled for Saturday but did not arrive till Monday-just mad about that part, know its not the store's fault...

Mostly >removed< that I bought this solely for the size I was told, the fact that it's infected means I can't use it elsewhere ... so yeh.

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Last edited by Veloran; 02-15-2019 at 07:45 AM.
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post #19 of 20 (permalink) Old 02-12-2019, 08:02 PM
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I'm glad you and the seller came to an agreement. We want to make this forum a good place for members to obtain reliable information.
To help protect the integrity of the forum and to assist members, we do investigate issues with sellers that we recommend when it is within our power. This is one of those sellers that we can question and I am curious to know what happened in this instance.
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post #20 of 20 (permalink) Old 02-20-2019, 03:25 PM
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I know it has been a while on the update, but wanted to ensure that all of the moderators of the forum had a chance to review and comment on the situation.

In an effort to better understand and clarify what happened, given that so many others have ordered from Aquarium Plants Factory (the seller) and were happy with their plants, the moderators were able to obtain the following information from them. All of the history with all communication on orders are recorded and archived by them, so they have a timeline and communication log which they have reviewed in this situation.

The moderators of the forum are choosing to let all post in this thread stand as is but felt it fair to post the seller's response.

According to their records, during the only round of communication pre order, the customer took the following action:
1. Communicated that the 15" Anubias was too tall for their tank and asked for something in the range of 10" - 12".
2. On the order the customer noted: "Please look and send 10"-12" tall. If only taller plants the one under 15" with the most and fullest leaves."
3. The customer placed the order before confirming they had requested 10"-12" Anubias.
4. At no point did the customer specifically ask for a 15" or taller Anubias (as is implied previously).

The seller interpreted from the communication that the customer wanted 'The next tallest and fullest plant that they have that is not 15"'. Since they don't have 10"-12" plants in stock and wanted to get the order out promptly so they sent what the plant with the most leaves that is not 15" tall.
The next tallest and fullest plant below 15" tall in their stock is what the customer received.

This is a simple difference in interpretation of the wording in the notes and timing of the order. Once the order was placed, the seller wanted to get it shipped as soon as possible.

As already mentioned, the delay in shipping is not the seller's fault, this was a due to USPS and timing of the order.

In an effort to satisfy the customer, the seller already agreed to take a loss on this by refunding the money, paying for the return shipping and, while not explicitly mentioned, taking the risk the plant survives so much shipping and environment change.

The seller did receive the returned plant and from their experience and after consulting others they do not believe the plant is diseased.

Above is all of the information as we have it. You can make your own judgement and read no further.

It is the moderators' view that:

In reading this, it is clear that the order note could be interpreted in two ways.
1. The next tallest and fullest plant that they have that is not 15"
2. A 15" plant with the most and fullest leaves at the bottom of the plant.

The seller interpreted it as item 1 above.
This appeared to be a special request order that was placed with very little confirmation / communication before placing the order and the seller filled the it as best they could.

By consensus of the moderators, we do not believe it's fair to attribute this to malicious intent on the part of the seller.
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