Anyone know anything about aquabid?

I hope this is the right place to post this question, but here goes: How long should it take for a seller to contact you? I won a beautiful boy on the 3rd and got a bill via paypal right away(which i paid immediately). Ive emailed the seller twice trying to confirm my transshipper of choice, and asking if i can pay extra for heat packs. Nothing. While its not been that long, i dont like not knowing the current fate of my boy. I dont wanna just get an email from a transshipper out of the blue like "we have your fish, pay $40 and youll have him tomorrow" because i want to make sure im home when he gets here.

Heres a pic of the boy in question bc i love him and want to brag :grin2: