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Im not too sure, but 50% water change twice a week seems a lot considering you have a filter in there too. Even if your tank is cycled, 50% seems alot.

I had that problem with my betta before too. He just gets stressed when I do a water change, try and not affect him as much as you can and reduce the amount of water change and im sure he'll be fine. Does he return to his original colour after some time?

Any water conditioner is fine as long as it gets rid of the chlorine, but if you prefer prime, then go for it. Another alternative would be to add aged water instead of fresh water from the tap.

If your ph level is too high, your local pet shop should sell some products to lower your ph.
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