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lol in defense of an owner of a long haired doggie, no way would she sit still every day to be brushed. Shaving her is waaaaaaay less stressful.So true! XD some employs know what they are doing. its just the parents don't listen to the advice.
I have that issue with dog grooming. Telling people to brush their long haired dogs every day to every other day to keep them from matting...but do they listen...no. Than I have to shave down a matted doggie. =/
But yeah, i've seen pet store employees (my petsmart actually has really knowlegeable ppl in their fish section) and ppl TOTALLY ignore it. Ppl won't balk at a $150 cat tree for their cat, but a $50 tank for their fish is out of the question.